Anisa Doda

Buyer Beware! During the sale, very pleasant… after everything was completed, customer service went downhill. My temporary plates end soon and I called and emailed During the sale, very pleasant… after everything was completed, customer service went downhill. My temporary plates end soon and I called and emailed my sales person without response. Called the next day and was told he was off , and when asked for the manager was told she was off as well. Asked to speak with another manager… got their voicemail. Called back, the receptionist was very short and dismissive. Then was told that she did not see any registration with my name and further mentioned that it takes 60 days to get plates which I’ve never heard of before. I specifically asked how long during the sale and was told it would be approximately 2 weeks as they have a dealership in NY so deal with the NY DMV all the time. Also, when I called back, was told someone would contact me within 15-20 minutes… that did not occur. This is not the only incident of poor customer service after the purchase. I feel like I’m being ghosted/ignored and I’m only a few days shy of one month in of my car purchase. I have regrets working with this dealership as the customer experience is all encompassing and should not stop when you sign on the dotted line. I hope that this doesn’t have to escalate further and they work on their people skills and follow through to avoid the customer having to go back and forth with something that seems to be so simple to resolve… as this is the first I’ve encountered anything of this nature before, I was encouraged to write this review which is also something I never do… buyers beware… More

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The staff at DARCARS Lexi’s of Greenwich were excellent; Dan Miller, Felix Enrik and Brooke were knowledgeable, professional and courteous. I was very comfortable with all my interactions with the staf Dan Miller, Felix Enrik and Brooke were knowledgeable, professional and courteous. I was very comfortable with all my interactions with the staff. They worked with me to make sure I was happy with the right car. More

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Great service James was great and pleasure to work with and The dealership was very professional and The dealership was very professional More

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What a fantastic experience getting my 4th vehicle from Darcars Lexus of Greenwich. Dave Miller, James Palmer, Anissa and Nancy Sciortino were all amazing making this transaction as smooth as possible. T Darcars Lexus of Greenwich. Dave Miller, James Palmer, Anissa and Nancy Sciortino were all amazing making this transaction as smooth as possible. This dealership and their employees go above and beyond. My daughter loves her Car and that makes me a very happy father and customer. Come here if you want a great car buying experience. More

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Excellent service from start to finish. Zak was great to work with; very informative and easy to deal with. Gave me a great deal. Manav even drove my new car to my house, clearly expla Zak was great to work with; very informative and easy to deal with. Gave me a great deal. Manav even drove my new car to my house, clearly explained the features of the car and even programmed some of them for me. Will definitely be coming back to them for service and future purchases. Highly recommend them!! 👍 More

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BEST experience ever buying a car. Knowledge and kind. Zak knew the pain I had experienced in my car accident and was very helpful in putting me into a safe car. Knowledge and kind. Zak knew the pain I had experienced in my car accident and was very helpful in putting me into a safe car. More

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The best vehicles: Lexus! The best dealership: Lexus of Greenwich! Both highly recommended. We have been buying our Lexus with this dealership for 15 years already. Always t The best dealership: Lexus of Greenwich! Both highly recommended. We have been buying our Lexus with this dealership for 15 years already. Always treated exceptionally well by Art Accurso, and this year by Billy Music and Zakaria Elsherif. They represent the best of their profession; courteous, professional and great listeners. They work hard to present multiple options, and find the one that fit with our possibilities. Plus, the after service is top notch punctual, clean and honest. Thanks to all Lexus of Greenwich team. We will be back! More

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James Palmer was an awesome sales person. Very knowledgeable and has a great personality. He will take care of every aspect of the sale. Just a pleasure working with him. Very knowledgeable and has a great personality. He will take care of every aspect of the sale. Just a pleasure working with him. More

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I sent them a message on cars. com, Dave reached out to really quick, he said Ted would call me shortly. Ted called me within a few minutes, & I asked him more pictures, he quickly com, Dave reached out to really quick, he said Ted would call me shortly. Ted called me within a few minutes, & I asked him more pictures, he quickly texted me pictures & I said I wanted it. Dave pulled the vehicle & held it for me , I flew in a few days later to buy it . Outstanding customer service, Dave used car manager & Ted the salesman are great. I flew in to buy the vehicle, they picked me up at the airport & the RX 350 was sitting there waiting me to drive home. We finished the paperwork & I was off loving this vehicle More

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We are really happy with our purchase, Aaron helped us right from the get-go. He prepared everything for us making this experience a lot easier than it could have been otherwise. Really appreciate his hel right from the get-go. He prepared everything for us making this experience a lot easier than it could have been otherwise. Really appreciate his help in getting everything organized perfectly and timely keeping us informed at every stage . He is really great person to work with and we highly recommend him. Everyone at Darcars were really nice to deal with including Neerja , Dave , Anisa who helped at various stages from holding the car to making financing smooth. More

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