Angie Kirkendall

Customer centric, product knowledgeable and very professional are just a few words to describe my Hopkins Honda experience! I bought my first vehicle there upon moving to MN. And never went anywhere professional are just a few words to describe my Hopkins Honda experience! I bought my first vehicle there upon moving to MN. And never went anywhere else because of their exceptional service in sales and service!! Active listening to my needs and wants and fantastic care in their service department as well! More

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Superb service to out-of-towners. Visiting our grandkid while parents were away for a week, we had the tire pressure light come on in our Honda Civic. I called Luther Hopkins Honda to Visiting our grandkid while parents were away for a week, we had the tire pressure light come on in our Honda Civic. I called Luther Hopkins Honda to ask if they could run a quick check on tire pressure and deal with the light (which often comes on right after we've had the car serviced; go figure!). They told us to come on over when it was convenient for us. I zipped over, was greeted by a very friendly service technician, who quickly checked the tires (all okay), dealt with the indicator light and, with a big smile and a wave, sent me on my way. No charge. We get the same friendly, efficient service at our Honda dealer back home, so I wasn't surprised--but still highly impressed. (With another dealer in the area, I didn't make it past leaving a phone message.) More

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Accurately and superbly reinforcing every negative stereotype Used Car Salespeople have so richly earned. Sold me a defective vehicle, as evidenced by the truly excessive number of service appointm stereotype Used Car Salespeople have so richly earned. Sold me a defective vehicle, as evidenced by the truly excessive number of service appointments necessitated. When I had the audacity to complain, I was informed that “machines break”. As if this sentiment isn’t in direct contravention to Hondas principle selling point; reliability. Of course machines break, but when they are marketed specifically as the most reliable option, exceptions should be treated as such to maintain the image. As a solution, I was offered a trade. As if I hadn’t been spammed with the exact same offer twice weekly since initially purchasing the vehicle. This is not a self-aware business methodology. The service department however, is excellent. Consistent, effective, polite and reasonable. A real shame about the used car appendage being such a predictable boat anchor of a business. They survive entirely because MOST Hondas are great, and they sell themselves. More

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Parker is a wonderful guy who gave useful info. and good advices. He is great! and good advices. He is great! More

by SHUHOYUNG Verified Customer Verified Customer

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I had my first routine maintenance service with Honda last week. It was flawless. They picked up my car on time, kept in touch through the entire process and delivered my car back. The information they p last week. It was flawless. They picked up my car on time, kept in touch through the entire process and delivered my car back. The information they provided was clear and concise. Thank you! More

by bevweste Verified Customer Verified Customer

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The Service Center; specifically, Angie Kirkendall and the management were extremely professional and went above and beyond in rectifying my dead battery situation. For the last seven years, I have had t the management were extremely professional and went above and beyond in rectifying my dead battery situation. For the last seven years, I have had the bulk of my service performed by Luther Honda and I have always had outstanding service from their personnel and the quality of their workmanship. I highly recommend them for your service needs. More

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Received service 12/1/20. Angie and A.C. They took care of 2 problems, were kind and helpful. A+ Very patient and kind. Your EMPLOYEES make your business--take note. of 2 problems, were kind and helpful. A+ Very patient and kind. Your EMPLOYEES make your business--take note. More

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Replacement of dead battery...FOR FREE! We've been with Luther Hopkins for a long time. Their service is outstanding in all respects. After replacing the dead battery, they cleaned and was We've been with Luther Hopkins for a long time. Their service is outstanding in all respects. After replacing the dead battery, they cleaned and washed our Honda...in the middle of winter! More

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new back bumper and tail light better ever I especially appreciated Hopkins Body shop reminding me I had the right to Honda parts, not replicas. The other driver's insurance promoted non-Honda I especially appreciated Hopkins Body shop reminding me I had the right to Honda parts, not replicas. The other driver's insurance promoted non-Honda parts which Hopkins Body said often don't fit just right nor last as long. I trust Honda. More

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Fast, friendly and superior service! Very nice waiting area with top notch amenities. Service and sales bend over backwards to make your day better and run more smoothly. area with top notch amenities. Service and sales bend over backwards to make your day better and run more smoothly. More

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