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Angelo Gagliano
Angelo Gagliano at Gordie Boucher Ford of Menomonee Falls

Angelo Gagliano | Page 4

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
92 Reviews
4.7

92 Reviews

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92 Reviews of Angelo Gagliano

August 12, 2026

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Employee Rating

I had a half hour appointment that took two hours. There was no communication as to what was going on. Angelo was too busy, Norma helped get me set up and a different guy came to get me when the truck More

by Tanyakrznarich
Recommend Dealer
No

Other Employees Tagged: Angelo Gagliano

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Aug 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your review, Tanya. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jeff Samp General Sales Manager 262-225-9010

August 07, 2026

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Employee Rating

The dealership was very good at communicating during the day with what was happening with my vehicle and provided video as well More

by amber_stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar, Alicia Bey

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Aug 07, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your mention of our daily video updates reflects how we aim for clear communication during the service on your Explorer. Hearing that it kept you in the loop means a lot to our service team. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

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Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Norma Ocasio, Alicia Bey, Mike McCulley, Tia Harmon

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Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Employee Rating

I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emil English, Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Norma Ocasio, Alicia Bey, Mike McCulley, Tia Harmon

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Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 28, 2026

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Employee Rating

Great people. I had my granddaughters with me and everyone made her feel so welcome, from Noma in service to the salesman that showed her the mustang in the showr More

by REDWINGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar, Norma Ocasio

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Jul 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing your granddaughters in for service on your Ford Bronco Sport. We’re glad our service and sales teams made her feel welcome and enjoyed showing her the Mustang. We look forward to welcoming you both again soon. Jeff Samp General Sales Manager 262-225-9010

July 20, 2026

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Employee Rating

Inconsistent results with various vehicle inspections: brake pad wear May 14, 2025 with 12,008 miles at 7-8 mm, July 1, 2026 at 15,579 at 6 mm, after insisting on recheck at 15,713 are at 8-9 mm. Concern More

by BLUOCFRT4ME
Recommend Dealer
No

Other Employees Tagged: Angelo Gagliano

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Jul 24, 2026

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jeff Samp General Sales Manager 262-225-9010

July 19, 2026

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Employee Rating

Fast and friendly No. ..this is annoying...but 12 more words? We'll be back for service in future with both of our F350 trucks. More

by JBMERWIN
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano

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Jul 20, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your kind words about our quick, friendly service for both of your Ford F-350s. Angelo and the team look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

July 19, 2026

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Employee Rating

Disrespectful, rude, condescending, not helpful or understanding, unprofessional, unkind, cold, deceitful, complete waste of time. More

by Tjawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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Jul 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jeff Samp General Sales Manager 262-225-9010

July 18, 2026

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Employee Rating

Great customer service Always on time. Great service. They picked my truck and dropped it off with no problem and no hassle. More

by ANTWONAKAJUICE
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano

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Jul 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for highlighting our on-time pickup and drop-off for your Ford F-150. We’re pleased the process was hassle-free and convenient. We appreciate your trust and look forward to helping with your next service. Jeff Samp General Sales Manager 262-225-9010

July 11, 2026

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Employee Rating

Awesome dealership because of representatives like Angelo ??, like tina said: Simply the best ?? More

by SANCHOPATRICK
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano

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Jul 11, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re thrilled Angelo delivered outstanding assistance during your Ford Maverick service. Thank you for sharing your experience. We look forward to welcoming you back. Jeff Samp General Sales Manager 262-225-9010

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