Angelo Araquel

We have tried to work with them several times. They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a l They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a loaner while they took time to do the recalls. When we showed up for the appointment they said they don't do loaners. But for some reason they keep promising them. They said a manager would contact us but they never did. Go figure. So this time we made arrangements for ourselves so we could leave the vehicle. Then they call us after we have left the vehicle saying your car is in great shape! It needs $3,000 in repairs though... and we can't do one of the recalls unless you do one of the repairs. The recall is a legitimate safety concern that is malfunctioning in our car, and they just want to make money off of us. Im not sure how or who to complain to but i would think that it would be mandatory for them to replace something that is malfunctioning and is a safety concern. These people are a joke More

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I have been with this Honda dealership for six years and always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. More

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Honda Superstition Springs where I purchased my car in 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixe 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixed. The person I was assigned to Gabbie, wasn’t there, they paged her twice then actually went in the back to get her, when she finally came to her work space, she rolled her eyes & asked why I was there, I showed her the paper for the recall, snatched it out of my hand & said it will take 3-4 hrs. I left & will go to Chandler for any further servicing, my next car (2-5yrs) will be a Toyota. More

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very professional and the serice was quick and eazy would 100% recommend to my friends 100% recommend to my friends More

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All of my dash lights went crazy. I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wai I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wait around. At 10am the car had not moved. At 10:45 it was in the bay and mechanic said it would be a short while. Service advisor came out and said front camera was bad and needed to be replaced. Camera and alignment would be $1600 plus tax. I could still drive the car so I refused. When I got home in Canada, I went to my dealer Centennial Honda. They did an alignment on the camera and charged $109.50, Canadian, which is about $80 U.S. dollars. I have all of this on paper which I can provide as proof. I tried to leave a review on their page but they don’t allow that, not much wonder! I don’t know why Angelo’s name came up for a rating. I don’t believe I even dealt with him and I certainly did not give him a one star rating. More

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Preventative Maintenance is something I have practiced for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Supersti for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Superstition Honda, I had an appointment that I created online and I received someone other than my usual advisor. I was told by the advisor I was assigned to that my car did not need any service because my oil was still at 50% and I questioned him about “preventative maintenance.” He told me that my oil will probably only be changed once a year or until it gets to 15%. And that my next maintenance will be when the 100K schedule. He has been going through my odometer showing me my oil readings. And by doing so, he would of seen that my car was at 102K and that was one of the reasons I brought it to be serviced. By this time, I have lost all trust and respect for this man that I do not want him to have anything else to do with my car so I just listened to him and left. I will just go back in a few months to the trusted advisor, Mike Marks, who has never told me that I should not service my car. And Mike knows that when I set the online reservation, the details are not specific enough, so I likely just choose oil and then let Mike know what else I am looking to have done as well as his consultation on whatever else may be needed. I do not mind spending the money and Mike does not mind accepting the money for Honda Superstition Springs. Two things occurred this morning, either the advisor that was assigned to me this morning did not want to add me to his list of work and/or they are having labor shortages as well and will try to weed out any business they can to slow the flow of work. All I know is I am a customer who believes in applying preventative maintenance to my car providing security in knowing that it is where it needs to be and I am willing to pay a business to provide that for me. That did not happen today. Today through this advisor the business said, I do not want your money. WOW! As well as, they email you about service reminders through Carfax which stated I was overdue for a tire rotation, something I was going to have done. Why even send the emails, if you do not want the business? Really? More

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Do NOT buy a Honda. 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent and inexperienced. Stay far far far away. More

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Horrible service not only was service poor they left all kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot mayb kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot maybe the service dept got better but 6 years later they are still very rude to clients and they do horrible service. More

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I have been taking my Honda Civic for service to Superstition Honda for 8 years. I’m in Tempe and I wouldn’t bring my car anywhere else! Tommy Durante the (Service Manager) always makes sure I get Superstition Honda for 8 years. I’m in Tempe and I wouldn’t bring my car anywhere else! Tommy Durante the (Service Manager) always makes sure I get the very best of service! Everyone in the service department including Tommy will go over everything that you need to get done. But never pressures you. All with great customer service! He goes above and beyond every time. He is extremely knowledgeable and makes sure you will be 100% satisfied. They take all precautions because of Covid! I always leave extremely satisfied! manager More

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Angelo and Koushi were very professional. They heard our requests and were efficient in meeting our needs. They made a process that we were dreading, very pleasant. Overall they made it a great experience. requests and were efficient in meeting our needs. They made a process that we were dreading, very pleasant. Overall they made it a great experience. We were in and out of there in 2.5 hours. That included two test drives! Great job! More

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