Angel Santini

I had the start of transmission problems and a recall. They diagnosed and explained what was happening They diagnosed and explained what was happening More

by stumpy2112 Verified Customer Verified Customer

Report | Print

I always bring my truck back to Russ Nissan because they always do a good job always do a good job More

by Sharita.turner Verified Customer Verified Customer

Report | Print

They did a great job with the complementary oil change and they refilled the windshield washer fluid. Very friendly and I got a car wash too! Thanks! and they refilled the windshield washer fluid. Very friendly and I got a car wash too! Thanks! More

by mmittelstedt Verified Customer Verified Customer

Report | Print

Went in for oil change and tire rotation. When car was done I asked how my filters looked. He said to me yea u should probably change them. Now he works there he should have told me that. When car was done I asked how my filters looked. He said to me yea u should probably change them. Now he works there he should have told me that. More

by BILLIELAUR Verified Customer Verified Customer

Report | Print

The staff at Russ Darrow Nissan were very respectful and helped me with all my vehicles needed. They got me in and out in a timely manner and kept me informed of upcoming things to attend to for my vehicle. helped me with all my vehicles needed. They got me in and out in a timely manner and kept me informed of upcoming things to attend to for my vehicle. I would recommend Russ Darrow Nissan for anyone needing vehicle service and the staff is amazing, thank you everyone. More

by LTD.GRAY Verified Customer Verified Customer

Report | Print

Mr Erik was very professional and efficient with his service. He kept me updated from the start of my service order to the end. I will always come back for my service service. He kept me updated from the start of my service order to the end. I will always come back for my service More

by Taofik Verified Customer Verified Customer

Report | Print

I was very much pleased with the experience that I got from the dealership he was very kind, knowledgeable, professional and that pleased me very much so it was a pleasure to be treated so well. Do have a from the dealership he was very kind, knowledgeable, professional and that pleased me very much so it was a pleasure to be treated so well. Do have a blessed day More

by ALICECARTWRIGHT313 Verified Customer Verified Customer

Report | Print

I called got my appointment and received great on time service! I could not have received better service. service! I could not have received better service. More

by LM5885 Verified Customer Verified Customer

Report | Print

Smooth process Everyone was helpful. Communication was good. Appreciate getting text updates and was thankful they had a rental car for me to use Communication was good. Appreciate getting text updates and was thankful they had a rental car for me to use More

by areid918 Verified Customer Verified Customer

Report | Print

I am extremely disappointed with our recent service experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than- experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than-one-year-old vehicle in for service on a Monday, it began making a squeaking noise during the first 15 minutes of driving. We brought it back that Saturday, but because the noise only happened when the car was cold, it wasn’t making the sound by the time we arrived. We sat at the dealership for three hours with no outcome before finally being given a rental — a very small Sentra that was not comparable to our Rogue and did not handle well in the snowy conditions that weekend. We were told our vehicle would be left outside over the weekend so the cold could help reproduce the issue. On Monday, we learned it had actually been kept in a heated garage, causing a significant delay in diagnosing the problem. Only after it was left outside for several hours was the noise finally identified. We were then told the necessary part was likely on backorder. When we switched rentals to a Rogue, we accidentally left our garage door opener in the Sentra. We were told someone would check it when the vehicle was returned. It was never checked, and the car has since been retired. No follow-up. No accountability. Just poor communication. The problems continued. One of the Rogues we were given had a nail in the tire right before a major road trip. While that itself isn’t anyone’s fault, the tire was only patched despite the team knowing we were traveling long distance. We had to refill it with air multiple times throughout our trip, which added unnecessary stress. After reporting the issue, we were given another Rogue — this one with a strong smoke (possibly marijuana) odor and multiple air fresheners clearly trying to mask it. It was obvious the smell was known before giving it to us. At this point, we still don’t have our vehicle back. We’re driving a rental that smells, our garage door opener is gone, and communication has been poor across the board. We have previously loved our Rogues and the Nissan brand, but this experience has completely changed our perception. Between the lack of coordination, failure to follow through, and overall customer care, we will not be purchasing another Nissan. This has been an incredibly disappointing experience. In closing, there was no rectification of our poor experience. More

by Samantha Hendricks Verified Customer Verified Customer

Report | Print