Great Great all great syaff angel was great I think thats
more than enough Awesome
more than enough Awesome
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by usama77788
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jul 07, 2026 -
Gary Rome Kia responded
We’re delighted to hear Angel and our team delivered an outstanding service visit for your EV9. Thank you for the enthusiastic feedback; we look forward to caring for your Kia again soon.
Last oil change over 200 bucks with the forced oil
additive and extra oil. This time 150 so did i get screwed last time ??? Twice i had repairs pushed on me and the told it will go in vehicle file . W
additive and extra oil. This time 150 so did i get screwed last time ??? Twice i had repairs pushed on me and the told it will go in vehicle file . Was i strong armed then ??? I am up for a new car so I probably wont come here
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by Eguerin68
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jul 06, 2026 -
Gary Rome Kia responded
Thank you for your feedback. We're sorry to hear your recent experiences left you feeling this way.
Service recommendations are based on your vehicle's condition and manufacturer guidelines, and any additional services are always optional. Oil change pricing can also vary depending on the type and quantity of oil your vehicle requires, as well as any additional services performed during the visit.
We never want a customer to feel pressured or uncertain about the work recommended. We'd appreciate the opportunity to review your previous visits with you and address your concerns directly. Please reach out to our Service Manager Trisden 860-253-4753 at your earliest convenience.
The service member was very professional and actively
taught to put my car's and my needs front and center. My car was handled with car and given quality service. Looking forward to my next service appoi
taught to put my car's and my needs front and center. My car was handled with car and given quality service. Looking forward to my next service appointment.
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by MONICAABDULLAH
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jul 05, 2026 -
Gary Rome Kia responded
It is wonderful to hear Angel provided professional service and prioritized your needs for your Kia Soul. We look forward to seeing you again at your next service appointment.
Professional and polite.
Vehicle was completed when promised. Angel checked in on me a couple of times which was nice.
Vehicle was completed when promised. Angel checked in on me a couple of times which was nice.
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by JOHN33WILLIAMS
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jul 04, 2026 -
Gary Rome Kia responded
Thank you for sharing your experience. We’re glad your Sportage Hybrid was completed on schedule and that Angel’s check-ins were helpful. We appreciate your trust in our team for your Kia service.
Service reps were patient, willing to listen and
understand my questions and concerns. Only reason I didn't give a 5 is because I think the service reps are lacking expertise in EV vehicles. They di
understand my questions and concerns. Only reason I didn't give a 5 is because I think the service reps are lacking expertise in EV vehicles. They did not have explanations that explained the wear on my EV tires that are only 2 years old and only have 24K miles on them. But when I searched online and also called Kumho, I got more info.
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by JEN.HUEIFEN
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jul 01, 2026 -
Gary Rome Kia responded
Thank you for taking the time to share your feedback. We're glad to hear our service team was patient, listened to your concerns, and worked to assist you. We also appreciate your comments regarding EV expertise. As electric vehicles continue to evolve, we're committed to expanding our team's knowledge through ongoing training so we can provide the level of information and service our customers expect. Thank you for bringing this to our attention, and we hope to provide you with a 5-star experience on your next visit.
Kaylin’s and the rest of the service department crew have
been amazing! The care and support we get when we go in for service is outstanding!!
been amazing! The care and support we get when we go in for service is outstanding!!
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by DMRUELL1001
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Gary Rome Kia responded
Kayliana and Angel in our service department are delighted to hear you experienced such outstanding care for your Kia Sorento. We appreciate your five-star rating and the confidence you’ve placed in us. We look forward to assisting you again soon.
Awesome!
My Tellurides sun roof wouldn’t close. Rain was expected that night. They were able to get my car in that day and diagnosis the problem and will be o
My Tellurides sun roof wouldn’t close. Rain was expected that night. They were able to get my car in that day and diagnosis the problem and will be ordering the part. Angel was very profession al, knowledgeable and polite. He kept me up dated on what they were doing to my car and how much longer it would be. It didn’t take long at all. I’m so thankful they were able to get me in before the rain!
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by Kkoist
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2026 -
Gary Rome Kia responded
It’s great to know we could fit your Telluride in promptly before the rain. Angel appreciates your kind words about his communication and diligence during the diagnosis and part ordering. Enjoy a worry-free sunroof, and thanks for the five-star review!
Angel is outstanding at his job!
He communicates clearly, takes good care of his customers, and provides amazing customer service.
He communicates clearly, takes good care of his customers, and provides amazing customer service.
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by JacobKap
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jun 26, 2026 -
Gary Rome Kia responded
Thank you for your kind words! We're thrilled to hear Angel provided such outstanding service. We appreciate your business and look forward to seeing you again!
Very good service and very pleasant employees.
I was able to get an appt quickly. Would highly recommend them.
I was able to get an appt quickly. Would highly recommend them.
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by ferraras5
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
Gary Rome Kia responded
Thank you for your kind words! We're glad you had a great experience and could get an appointment quickly. We appreciate your recommendation and look forward to seeing you again!
Unfortunately, I was sold and bought the warranty
coverage and as usual, they say everything is covered and of course, my air conditioner was not. But Angel was so nice and so good.
coverage and as usual, they say everything is covered and of course, my air conditioner was not. But Angel was so nice and so good.
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by MBTALBOTS
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Jun 22, 2026 -
Gary Rome Kia responded
Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again!