Angel (Jose) Ortiz
Angel (Jose) Ortiz at Kia of Round Rock
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Angel (Jose) Ortiz

GSM

Kia of Round Rock

600 Jeffrey Way
Round Rock, TX 78665

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4.2
48 Reviews
4.2

48 Reviews

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48 Reviews of Angel (Jose) Ortiz

July 06, 2024

Dealership Rating
Employee Rating

Southwest Kia of Round Rock did me way wrong. In July of 22 I went to them to Purchase a vehicle. I had been without one and was renting a car for a month since the transmission had gone out on m More

by Shoo123us
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lina and John Sheek

Jul 08, 2024

Kia of Round Rock responded

This review is deeply concerning to read. We sincerely apologize for the distressing experience you had with your vehicle purchase and subsequent service issues. This certainly does not reflect the level of care and professionalism we strive for, especially given your situation. If you're willing, please reach out directly so we can discuss this further and work towards a resolution. Thank you, John Sheeks - Service Manager - 7372708451

November 14, 2023

Dealership Rating
Employee Rating

Everyone is so busy, but they all got your attention. I will definitely score Kia with a 10 More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Kia of Round Rock responded

Hi Donna, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again soon,

November 12, 2023

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Employee Rating

excellent treatment, they also look for the best option for you, whether with your new or used car, talk to David. More

by Jose Lattuf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David

Nov 13, 2023

Kia of Round Rock responded

Jose, we're glad to know you had an excellent experience with David at Kia of Round Rock. We always aim to find the best options for our customers! Thanks for your review.

October 14, 2023

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Employee Rating

Great experience all around. Ben went above and beyond to get our family the car we wanted. More

by Kirsten.bakerpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Desjardin

Oct 16, 2023

Kia of Round Rock responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of Round Rock.

September 16, 2023

Dealership Rating
Employee Rating

Salesmen uneducated on EV vehicles. Was not transparent on the sale. Would never recommend this place of business! More

by tommiestarkey
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jordan Chandler

Sep 23, 2023

Kia of Round Rock responded

Hi Tommie, Thank you for bringing this to my attention. Our goal is to provide our customers with a transparent experience. It is regrettable to hear you feel we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jerry Holliday Jerryholliday@lithia.com General Sales Manager

September 12, 2023

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Employee Rating

The service department is really helpful and go above and beyond for their customers. Thank you Alex for helping me out during the duration of my service. More

by P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Holliday, Brandon Carlson , Kelly Cameron, Alexandria Newsom, John Sheeks

Sep 12, 2023

Kia of Round Rock responded

Hi, We appreciate the review. We are glad your time with us was a helpful experience. We hope to see you again here at Kia of Round Rock.

September 03, 2023

Dealership Rating
Employee Rating

Excellent work and sales professionalism of Mr. José and his team. Thanks for every thing. More

by Gladys y Rocio Penarroche
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose De Lara

Sep 05, 2023

Kia of Round Rock responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Kia of Round Rock.

August 13, 2023

Dealership Rating
Employee Rating

Service Rep was great kept me informed through the process. Everyone was very friendly. Good experience. More

by Lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Desjardin

Aug 14, 2023

Kia of Round Rock responded

Hi, Thank you for the review. We are glad your time with us was a friendly process. We hope to see you again here at Kia of Round Rock.

July 14, 2023

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Employee Rating

Valued our time and got us out quickly with our new vehicle. I'll definitely be back. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Holliday, Clarence King, Jose De Lara, Brandon Carlson, Alex Cwiek , Kelly Cameron, Ben Desjardin, Hayat Ghani

Jul 17, 2023

Kia of Round Rock responded

Hi John, Thank you for the review. We are glad your time with us was a quick and efficient experience. We hope to see you again here at Kia of Round Rock.

February 09, 2023

Dealership Rating
Employee Rating

Sales person Jose Delara was great, he provided an excellent experience for us. He was very knowledgeable and answered all our questions. Definitely recommend. More

by Nreyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose De Lara

Feb 10, 2023

Kia of Round Rock responded

Hi, Thank you for the review! We are glad your time with us was an excellent experience! We hope to see you again here at Kia of Round Rock!

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