Angel Holland

Hubert Vester Toyota responded

Mr. Kerby, we try to stay competitive in our pricing and I am sorry for any delay in completing the work performed during your recent Service visit. We appreciate your honest feedback and your business. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

We cannot thank you enough for your loyalty and strong recommendation of our services. It means the world to us. Angel and our Service team look forward to taking care of you in the future. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

Effective communication is a key to success in any business and ours is no different. Angel and Bonnie, as strong members of our Service team, strive to keep our customers informed on the performance and safety of their vehicle and any recommendations related to elevating those areas. I am pleased to hear how attentive they were to you and helpful in taking care of you during your recent visit. Thank you for your business and feedback. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

Thank you for recognizing several of our Service team members that made your experience a positive one. We do not take such recommendations lightly and we appreciate your trust in us. Thank you again for your feedback. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

Thank you for your positive review of your recent visit. Angel and our Service team are devoted to keeping our customers updated on any notices/bulletins that pertain to your vehicle to maintain the highest level of safety and performance. We appreciate your recommendation and hope to take care of you again. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

Thank you for your candid feedback. I'm sure it was perplexing to find your additional floor mat in your trunk, but it was moved for safety reasons to keep from inhibiting the proper use of the accelerator. Also, our technicians routinely check the cabin filter during oil changes and many models are accessed through the interior. I understand that our Service Manager, Ryan Lippert, has already spoken with you about your concerns, and we apologize for any confusion we caused. Lisa Owens Customer Relations Manager

Hubert Vester Toyota responded

First, let me thank you for your honest feedback, re: your recent Service visit. I apologize for us falling short in delivering an exceptional experience to you. We damaged your wheel covers and you contacted us to bring the matter to our attention, but no one reached back out to you to resolve the issue. Our delay in responding to your concern is another failure on our part. I can understand your frustration and why your confidence in us has evaporated. I tried to speak with you earlier, but got no answer and the call ended without allowing a voicemail option. At your earliest convenience, if you would be so kind to contact me directly (252-401-3008), I would like the opportunity to speak with you and work toward a resolution. I appreciate your patience and hope to hear from you soon. Lisa Owens Customer Relations Manager