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Angel Holland
Angel Holland at Hubert Vester Toyota
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Angel Holland

Service Advisor

Hubert Vester Toyota

3712 Raleigh Rd Pkwy W
Wilson, NC 27896

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4.6
95 Reviews

Dealership Experience

5 yrs, 9 mos

4.6

95 Reviews

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95 Reviews of Angel Holland

December 11, 2024

Dealership Rating
Employee Rating

Service was fine, but a little slow and bit pricy. other than that service was fine More

by jkerby27896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

Hubert Vester Toyota responded

Mr. Kerby, we try to stay competitive in our pricing and I am sorry for any delay in completing the work performed during your recent Service visit. We appreciate your honest feedback and your business. Lisa Owens Customer Relations Manager

December 01, 2024

Dealership Rating
Employee Rating

I don’t trust my vehicle since purchasing it from this location with anyone else! Always been fast and getting the work that’s asked of them. More

by VSTACEI2005
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Hubert Vester Toyota responded

We cannot thank you enough for your loyalty and strong recommendation of our services. It means the world to us. Angel and our Service team look forward to taking care of you in the future. Lisa Owens Customer Relations Manager

November 09, 2024

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Employee Rating

Good recall work, attentive and supportive service staff and good communications. will use again, thank you all! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bonnie Richardson

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Nov 22, 2024

Hubert Vester Toyota responded

Effective communication is a key to success in any business and ours is no different. Angel and Bonnie, as strong members of our Service team, strive to keep our customers informed on the performance and safety of their vehicle and any recommendations related to elevating those areas. I am pleased to hear how attentive they were to you and helpful in taking care of you during your recent visit. Thank you for your business and feedback. Lisa Owens Customer Relations Manager

November 07, 2024

Dealership Rating
Employee Rating

The service was professional, timely, courteous, and I would recommend this dealership to all my friends and any who need work on their vehicle. More

by Khssi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Garcia, Ryan Lippert , Melissa Hough, Cameron Page, Jordan Poythress

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Nov 22, 2024

Hubert Vester Toyota responded

Thank you for recognizing several of our Service team members that made your experience a positive one. We do not take such recommendations lightly and we appreciate your trust in us. Thank you again for your feedback. Lisa Owens Customer Relations Manager

November 02, 2024

Dealership Rating
Employee Rating

Angel provided excellent communication, follow up and was very pro-active on our recall issue. Great service...thank you! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lippert, Carly Fulghum, Jessica Lassiter, Ellington Baker , Brianne Davis, Melissa Hough

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Nov 22, 2024

Hubert Vester Toyota responded

Thank you for your positive review of your recent visit. Angel and our Service team are devoted to keeping our customers updated on any notices/bulletins that pertain to your vehicle to maintain the highest level of safety and performance. We appreciate your recommendation and hope to take care of you again. Lisa Owens Customer Relations Manager

October 11, 2024

Dealership Rating
Employee Rating

I truly didn't appreciate the maintenance technician rummaging through my car. H e left my floor mat in the trunk and there was no need for him to be in the trunk to change the oil. More

by DQHEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 15, 2024

Hubert Vester Toyota responded

Thank you for your candid feedback. I'm sure it was perplexing to find your additional floor mat in your trunk, but it was moved for safety reasons to keep from inhibiting the proper use of the accelerator. Also, our technicians routinely check the cabin filter during oil changes and many models are accessed through the interior. I understand that our Service Manager, Ryan Lippert, has already spoken with you about your concerns, and we apologize for any confusion we caused. Lisa Owens Customer Relations Manager

October 03, 2024

Dealership Rating
Employee Rating

I'll never spend another dime at Hubert Vester. I strongly recommend not using this dealership. More

by GPOYTHRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Terra Devine, Mary Garcia, Ryan Lippert , Melissa Hough

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September 07, 2024

Dealership Rating
Employee Rating

It was always a nice experience when I came for service on my Toyota. I More

by TWINKLECLAIBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 20, 2024

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Employee Rating

After my tires were rotated the wheel covers were not put back on correctly!!! Broken and unable to be fixed!!!! I called and per Angel no manager or supervisor available. Told her the problem and she says s More

by SEAGROVESC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I understand there are two people there named Angel. I talked to the one in service.

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Jun 28, 2024

Hubert Vester Toyota responded

First, let me thank you for your honest feedback, re: your recent Service visit. I apologize for us falling short in delivering an exceptional experience to you. We damaged your wheel covers and you contacted us to bring the matter to our attention, but no one reached back out to you to resolve the issue. Our delay in responding to your concern is another failure on our part. I can understand your frustration and why your confidence in us has evaporated. I tried to speak with you earlier, but got no answer and the call ended without allowing a voicemail option. At your earliest convenience, if you would be so kind to contact me directly (252-401-3008), I would like the opportunity to speak with you and work toward a resolution. I appreciate your patience and hope to hear from you soon. Lisa Owens Customer Relations Manager

May 29, 2024

Dealership Rating
Employee Rating

The service experience was wonderful. Attentive to everything I ask, very prompt and professional would recommend anyone. More

by Khssi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bonnie Richardson, Amy Stone, Ryan Lippert, Jessica Lassiter, Julio Sanchez , Melissa Hough

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