Angel Holland
Angel Holland at Hubert Vester Toyota
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Angel Holland

Service Advisor

Hubert Vester Toyota

3712 Raleigh Rd Pkwy W
Wilson, NC 27896

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4.7
93 Reviews

Dealership Experience

5 yrs, 5 mos

4.7

93 Reviews

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93 Reviews of Angel Holland

November 09, 2024

Dealership Rating
Employee Rating

Good recall work, attentive and supportive service staff and good communications. will use again, thank you all! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bonnie Richardson

Nov 22, 2024

Hubert Vester Toyota responded

Effective communication is a key to success in any business and ours is no different. Angel and Bonnie, as strong members of our Service team, strive to keep our customers informed on the performance and safety of their vehicle and any recommendations related to elevating those areas. I am pleased to hear how attentive they were to you and helpful in taking care of you during your recent visit. Thank you for your business and feedback. Lisa Owens Customer Relations Manager

November 07, 2024

Dealership Rating
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The service was professional, timely, courteous, and I would recommend this dealership to all my friends and any who need work on their vehicle. More

by Khssi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 22, 2024

Hubert Vester Toyota responded

Thank you for recognizing several of our Service team members that made your experience a positive one. We do not take such recommendations lightly and we appreciate your trust in us. Thank you again for your feedback. Lisa Owens Customer Relations Manager

November 02, 2024

Dealership Rating
Employee Rating

Angel provided excellent communication, follow up and was very pro-active on our recall issue. Great service...thank you! More

by VESTERTOYOTA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 22, 2024

Hubert Vester Toyota responded

Thank you for your positive review of your recent visit. Angel and our Service team are devoted to keeping our customers updated on any notices/bulletins that pertain to your vehicle to maintain the highest level of safety and performance. We appreciate your recommendation and hope to take care of you again. Lisa Owens Customer Relations Manager

October 11, 2024

Dealership Rating
Employee Rating

I truly didn't appreciate the maintenance technician rummaging through my car. H e left my floor mat in the trunk and there was no need for him to be in the trunk to change the oil. More

by DQHEC
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 15, 2024

Hubert Vester Toyota responded

Thank you for your candid feedback. I'm sure it was perplexing to find your additional floor mat in your trunk, but it was moved for safety reasons to keep from inhibiting the proper use of the accelerator. Also, our technicians routinely check the cabin filter during oil changes and many models are accessed through the interior. I understand that our Service Manager, Ryan Lippert, has already spoken with you about your concerns, and we apologize for any confusion we caused. Lisa Owens Customer Relations Manager

October 03, 2024

Dealership Rating
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I'll never spend another dime at Hubert Vester. I strongly recommend not using this dealership. More

by GPOYTHRESS
Service Price Transparency
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Recommend Dealer
No

September 07, 2024

Dealership Rating
Employee Rating

It was always a nice experience when I came for service on my Toyota. I More

by TWINKLECLAIBORNE
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Recommend Dealer
Yes

June 20, 2024

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Employee Rating

After my tires were rotated the wheel covers were not put back on correctly!!! Broken and unable to be fixed!!!! I called and per Angel no manager or supervisor available. Told her the problem and she says s More

by SEAGROVESC
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: I understand there are two people there named Angel. I talked to the one in service.

Jun 28, 2024

Hubert Vester Toyota responded

First, let me thank you for your honest feedback, re: your recent Service visit. I apologize for us falling short in delivering an exceptional experience to you. We damaged your wheel covers and you contacted us to bring the matter to our attention, but no one reached back out to you to resolve the issue. Our delay in responding to your concern is another failure on our part. I can understand your frustration and why your confidence in us has evaporated. I tried to speak with you earlier, but got no answer and the call ended without allowing a voicemail option. At your earliest convenience, if you would be so kind to contact me directly (252-401-3008), I would like the opportunity to speak with you and work toward a resolution. I appreciate your patience and hope to hear from you soon. Lisa Owens Customer Relations Manager

May 29, 2024

Dealership Rating
Employee Rating

The service experience was wonderful. Attentive to everything I ask, very prompt and professional would recommend anyone. More

by Khssi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 22, 2024

Dealership Rating
Employee Rating

Took our 2016 RAV 4 in for maintenance check, new battery & Johnston County NC Inspection. Upon checking out we were told they could not do The Inspection as computer issues. Should have been contacted pri More

by LINDA.SCRUGGS245
Service Price Transparency
Service Time
Recommend Dealer
Yes

May 18, 2024

Dealership Rating
Employee Rating

Always great service and a great staff. Efficient and handled a recall item while I was there. Angela has been great every time I have been in. More

by AEADIE
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Recommend Dealer
Yes
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