Angel Duran | Page 8

I am writing to express my extreme disappointment regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on [03/04/2025]. Upon retrieving my vehicle on I did see the damage. However the next morning with the sunlight shining on it , I discovered door panel damage to the driver's side door. Given that the vehicle had only been in my possession and your dealership's lot since the service appointment, the damage could only have occurred on your premises. I immediately brought this to the attention of Angel (Service Manager) and Jose Martinez (Service Writer) on [03/05/25 2 8:30 am]. They acknowledged the damage and indicted that repairs would be scheduled within one to two weeks. Subsequently, I received a low-resolution security camera image purportedly showing my vehicle at the time of pickup. This image is insufficient to refute the evidence that the damage occurred while my vehicle was in your care. The congested parking conditions at your facility, as I previously described, create a high risk of such incidents. I am requesting that you take full responsibility for the damage to my vehicle and promptly schedule the necessary repairs. I look forward to a swift resolution to this matter. More

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I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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Jose Martinez and the service team went above and beyond to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my wife and I were waiting for our car to be brought back to us when the service was completed. The dealership overall was very pleasant to be at and well-maintained. It was a great experience overall! We will be back there for any future Hyundai needs! More

by jasonevaristo Verified Customer Verified Customer

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Great service, great communication the survey shouldn’t require 15 words. A lot of people won’t answer it because of this. require 15 words. A lot of people won’t answer it because of this. More

by juanmsq Verified Customer Verified Customer

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Good and polite service, they took care of me and my vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. vehicle. When I picked up my car it was organized like I left it and the service tech went over the summary of my vehicle. More

by JGIL2138 Verified Customer Verified Customer

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Service was great. Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/G Good and respectfully atmosphere. Got my problem solved in less than the initiative time. Good quality service..love my new hyundai...family...RP/GHOST/2022. More

by 13ricpar14 Verified Customer Verified Customer

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Service was awesome , Jose was very helpful and helped us thru the process. Excellent communication, kudos to the service team. thru the process. Excellent communication, kudos to the service team. More

by JONMORENO323 Verified Customer Verified Customer

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They worked on my car really quickly, I had several recalls and my car only stayed overnight once. recalls and my car only stayed overnight once. More

by GABRIELA_MIRAMONTES Verified Customer Verified Customer

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Took my Ioniq 5 in for some complimentary maintenance and the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. the service staff was extremely helpful and welcoming. Nice waiting area with pastries, fruit, and coffee as well. More

by tduvall777 Verified Customer Verified Customer

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Atienden super vien Son amables Respetuoso Pendientes del cliente Y muy exelentes El lugar muy limpio Pendientes del cliente Y muy exelentes El lugar muy limpio More

by manuelcaballeromc61 Verified Customer Verified Customer

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