Angel Cruz | Page 2

A bit overpriced, and they pressure you to have them do easy tasks at an inflated price. However, they know the vehicle, and for the price of an oil/filter change, you find out what else needs to be done. easy tasks at an inflated price. However, they know the vehicle, and for the price of an oil/filter change, you find out what else needs to be done. Despite their claim of a "misunderstanding", I will not forget their claim that I needed a new cabin air filter when I had just put a new one in that morning. Keep Caviat Emptor in mind, and you'll be fine. More

by jaykoni Verified Customer Verified Customer

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I see no reason to elaborate any further and I did not have any problems. have any problems. More

by geno.davis48 Verified Customer Verified Customer

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The stuff are very friendly and helpful and have respect to customers. They hand covered my car at the time they stated. . to customers. They hand covered my car at the time they stated. . More

by hosainy786 Verified Customer Verified Customer

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Great service fast and efficient! Will surly come back! Every one is friendly and great people Will surly come back! Every one is friendly and great people More

by JESDEB2 Verified Customer Verified Customer

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Great experience. The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The littl The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The little food bar had a good variety of food and drinks as well. More

by chsaenz Verified Customer Verified Customer

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I made a great deal at Maitas. I made a great deal at Maitas, Maitas. I made a great deal at Maitas, Maitas. More

by crtaxi1225620 Verified Customer Verified Customer

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The service person was the best! Helped with the clock etc. Time was excellent at under one hour. Helped with the clock etc. Time was excellent at under one hour. More

by sexton1958 Verified Customer Verified Customer

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Very well organized, clean & comfortable waiting area plus great snack bar. Got my car much more quickly than I expected with no work needed or extra charges. I use a walker & many employees offered to a plus great snack bar. Got my car much more quickly than I expected with no work needed or extra charges. I use a walker & many employees offered to assist me. Very helpful & polite. More

by SIERZ1111 Verified Customer Verified Customer

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Great dealer ship smooth transactions I will definitely but my next Toyota here. thank you very much. also thanks to Jonny in sales. but my next Toyota here. thank you very much. also thanks to Jonny in sales. More

by FRANKREMO15 Verified Customer Verified Customer

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I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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