Angel Cruz | Page 17

Supervisor Val does not remember speaking to me when I called a few weeks prior about my tires. I asked him to put in a note about the horrible service I received since He said there was no way to officia called a few weeks prior about my tires. I asked him to put in a note about the horrible service I received since He said there was no way to officially put in a complaint. Since he was the one who noted my complaint, I expected him to initial the note to remind himself that he was the one who wrote it. I need a good record keeping of the services Maita has been providing because it has been disappointing since day I drove my car off the lot. Initialing is the least Val could’ve done since they make their rep responsible for each services. Instead I come back to my next service with the same rep, Angel, to find out that Val did not notate what I asked him to do correctly. Only reason, I gave a 2 star is because Val obvious realized how disappointed I have been with Maita’s services and offered me a laughing $20 off my next service when I already bought the maintenance plan. If Val didn’t remember me from before, how do heck is he going to remember that he even offered me the $20 off for the future? More

by DOUCHENG Verified Customer Verified Customer

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Great service! Very efficient from setting up appointment, to checking in, waiting while the work is performed and paying the bill! Highly recommend! appointment, to checking in, waiting while the work is performed and paying the bill! Highly recommend! More

by ANDYMONHEIT Verified Customer Verified Customer

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This dealership provided very good service for my car. Overall experience was also vey good! Overall experience was also vey good! More

by rusetss Verified Customer Verified Customer

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Excellent service and service people. Every work on my vehicle is done perfectly fine. Highly recommended vehicle is done perfectly fine. Highly recommended More

by SAMI.ASAD Verified Customer Verified Customer

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Great customer service. Staff very friendly and well organized. I like how they followed the COVID-19 guidance to keep everyone safe. I had a great experience. organized. I like how they followed the COVID-19 guidance to keep everyone safe. I had a great experience. More

by Leticia Verified Customer Verified Customer

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Always great service and they don’t try to sell parts you don’t need it is always a great experience to work with any adviser or sales or rental don’t need it is always a great experience to work with any adviser or sales or rental More

by CLAUDIA.SITAR Verified Customer Verified Customer

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Efficient and empathetic from the greeting ( thank you Kali) to the completion (thank you Lee.) Everybody appeared to be working together to take care of the large lines of cars in a timely manner Kali) to the completion (thank you Lee.) Everybody appeared to be working together to take care of the large lines of cars in a timely manner More

by MIKEAND5 Verified Customer Verified Customer

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Excellent customer service. Jorge rom the tire dept. and Karina was very friendly, professional and excellent communication skills. Answered all my questions regarding the new tires I have purchased. Thank Karina was very friendly, professional and excellent communication skills. Answered all my questions regarding the new tires I have purchased. Thank you More

by TULIAH127 Verified Customer Verified Customer

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Was in service light cane on, left the car for a day half for service. Still had to return for lights. Was told I can do it myself, if I didn't want to come in or go on Utube. Said that's why I paid Toyota for service. Still had to return for lights. Was told I can do it myself, if I didn't want to come in or go on Utube. Said that's why I paid Toyota almost $800.00. I was appalled! If you look at my other feedback (5-6) emails, I have to return several time to have someone that know what they were doing to reset all maintenance lights. I have been a customer over over 35yrs and I can say the quality diminished. I don't like returning to the office for something I brought my car in for. Please talk to you techs, not to never suggest a customer to go on Utube or reset anything themselves. I will be communicating with Val Valadez, because he has been there for a long time and have service some of my other Toyota's in the early days. More

by BJGAINES4 Verified Customer Verified Customer

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Angel clearly explained all of my service options for the 60k mile service and surprised me with a loaner car while my car was being serviced. Very helpful! 60k mile service and surprised me with a loaner car while my car was being serviced. Very helpful! More

by PURPLEGIRL Verified Customer Verified Customer

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