Andy Manahl | Page 196

#1 Customer Service I called Certified Benz & Beemer and talked to Andy Manahl , inquiring about a few used cars on your website his customer service skills are excellen I called Certified Benz & Beemer and talked to Andy Manahl , inquiring about a few used cars on your website his customer service skills are excellent he answered all my questions. I look forward to having future business deals with Andy and will definitely send busy his way.. Great Customer Service will make it easy to purchase a vehicle. More

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another great experience. I just bought my fourth vehicle from CBB. That's right, four of my past four vehicles from this great delearship. Their selection, pruces and servic I just bought my fourth vehicle from CBB. That's right, four of my past four vehicles from this great delearship. Their selection, pruces and service are unmatched. I have always felt cared for as if I am family. I highly recommend this dealership, and specifically Danny and Andrew. More

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Automobile Purchase This is my second purchase at CBB and once again I was extremely pleased with the whole experience! My salesperson, Andy, was very knowledgeable and a This is my second purchase at CBB and once again I was extremely pleased with the whole experience! My salesperson, Andy, was very knowledgeable and accommodating! Prices are fair and I'm extremely pleased with the vehicle I bought! I will definitely recommend CBB to anyone who is needing a new or used vehicle! More

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benz buy overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline o overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline oarticularly when it tuened out i had paid virtually new car list price More

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Overall good experience. They worked with us on the price. Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sin Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sincere and wanted the best for us. Thanks to everyone who made the stressful experience of buying a car a little less stressful. More

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Nice and easy - like it should be I have to say that I don't think I've ever had an easier time selecting a vehicle. Andy and Trevor helped me identify what vehicles would fit the pr I have to say that I don't think I've ever had an easier time selecting a vehicle. Andy and Trevor helped me identify what vehicles would fit the profile and requests I had given them and they were extremely in helping me select the right vehicle that was well within my budget range. Their 10 day trade-in guarantee allowed me to select something else if I wasn't happy with my initial selection so that made it easy for me to move forward right away without worrying about getting stuck with something that wasn't right for me.. I normally keep my vehicles for at least a few years and it's an important purchase decision that I have to feel good about. Certified was easy to work with and they had a ton of financing options. They even got me a lower interest rate than what was originally quoted. It's been a long time since someone exceeded my expectations in any business. I was referred by a friend and know I know why. I've NEVER referred anyone to any dealership but highly recommend this company since they are straightforward, easy to deal with and don't play games with the purchase process. How refreshing to finally find a dealership that instead of just trying to "sell me a car", focused on making sure they understood what I wanted and what my budget was and then helped me find the right fit. Thanks to the whole CBB team for a job well done! Mark More

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Awesome Experience Andy was awesome, loved working with him! In fact everyone I ran into at the dealership was awesome. I would definitely recommend this car dealership Andy was awesome, loved working with him! In fact everyone I ran into at the dealership was awesome. I would definitely recommend this car dealership to everyone. More

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BMW Z4 Andy and Jim were great to work with and helped in every way possible. They were clear and concise in the information provided and answered all of my Andy and Jim were great to work with and helped in every way possible. They were clear and concise in the information provided and answered all of my questions. More

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An Easy, No Pressured Experience The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, wh The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, which makes driving my new car even more exciting! More

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Customer Experience Should Be More Important Than A Review! I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that sh I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that showed up on my results. When work took me to the Phoenix area a couple of weeks ago I made time to drop by their dealership and see if the inventory was as pristine in person as it looked online. I was not disappointed. They had a huge inventory of the very finest used cars. All meticulously detailed. A sales rep greeted me within minutes of walking onto the lot. We test drove the car that I was most interested in and then looked at several other possible choices. I had not made the final decision to purchase the car when I left the dealership that day, but I was not pressured to "drive this baby home today!" I received multiple calls, emails and texts from the sales rep beginning within hours of leaving the dealership. For me personally this almost made me decide against purchasing from CBB. I kept thinking about the old adage "People love to buy things, they hate to be sold things." I asked the sales rep a few questions during a phone conversation a few days later. Instead of an answer from him I got an automated quote via email. The texts messages, phone calls and emails persisted, but no answers to my few simple questions. I finally asked the sales rep the questions again and he did answer them promptly this time. He also sent another automated quote. Once I accepted the automated quoted the sales rep was very responsive in every aspect. He did a fine job! I had my car shipped to my home in another state. The process was simple and straightforward, other than getting to a fixed price. The CBB website shows shipping costs to my state. The sales rep quoted me 2 different prices that were $100 and $150 more than their website showed. In the end, I was charged the website price and my car was in my driveway 2 days after CBB received my check. Excellent Job Guys! The price I paid was a fair price. It wasn't a super cheap deal, but the car is in beautiful shape and the value for price paid was inline with where it should be. Be careful in dealing with this dealership because all their cars have 3M WINDOW TINT $399.00, 3M EDGE GUARD $199.00, XZILON $249.00, DOC FEE $399.00"as part of the deal. That extra $1250 could make a good deal a below average one. The CBB team is obsessed with their online reviews! Every interaction with my sales rep after I accepted their proposal included a plea for an online review. That seems to be what drives this company. They are managing for a good review. I suggest they should manage the customer experience then the reviews will take care of themselves! More

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