Andy Cardelle
Andy Cardelle at Headquarter Honda
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Andy Cardelle

Sales Consultant

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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56 Reviews

Dealership Experience

5 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

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rated

56 Reviews

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56 Reviews of Andy Cardelle

June 02, 2024

Dealership Rating
Employee Rating

Andy was extremely helpful, even though it was policy they could not sell us a car as we do not live in Florida, he still let me test drive the car. Very sad, it was the exact build and colour I wanted, More

by Emily & Patrick
Recommend Dealer
No
Jun 03, 2024

Headquarter Honda responded

Emily and Patrick, thank you for your kind words for Andy. In order to ease the financial burden of paying sales tax to Florida and a guest’s home state, we stopped the practice many years ago. As for the posting regarding transferring the Accord to another dealership, they never called us to request.

Jun 02, 2024

Emily & Patrick responded

Wow, and now they refuse to transfer the car to another dealership. Owners at this location apparently are not here to sell vehicles.

May 03, 2022

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Employee Rating

Excellent Customer Service. Our sales person Anniceris did all in his hands to find the perfect vehicle for us and working together with Anthony made the fastest process so we c More

by criveraestella
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, Shawn Decker

December 25, 2021

Dealership Rating
Employee Rating

Super Helpful! Made getting my first car easy and fast 👍. Made sure we were comfortable and was very polite. Wouldn’t have asked for a better experience More

by Mike H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: T.J. Burke, DYLAN HARTWELL

November 14, 2021

Dealership Rating
Employee Rating

Great service, very friendly. Handy Dylan and Shawn were amazing. They helped me achieve my goal! Will recommend Headquarter Honda to all my family and friend. More

by Juan Luis Cruz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Rienzi, DYLAN HARTWELL, Shawn Decker , Anniceris Cardelle

October 12, 2021

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Employee Rating

Dealer made me sign a document for a credit application in order to hold the vehicle for me. I told them I would be financing the vehicle with Navy Federal Credit Union. They told me that the paperwork wou More

by Bori2150
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Thomas Maier, T.J. Burke

Nov 04, 2021

Headquarter Honda responded

Mr. Morgera, we apologize and apologized for the miscommunication. As policy when taking a deposit to hold a vehicle is to have the deposit, completed credit application and agreed upon terms. When the vehicle comes in, we run the credit. If that process was not explained to Paul and you at the time of your initial visit, again, we apologize. We apologize that Andy did not communicate to Tom before Tom ran the credit report and it came back that the bureau was frozen. Tom asked Andy to call you about frozen credit and only at that time was it relayed to Tom that Paul had secured lending from Navy Federal Credit Union. Therefore, you can see how unintentional it was to have run the credit. We did not lie to Paul or you on purpose nor were we “negligent and incompetent” with purpose or malice. It was plainly a mistake and accident to which we have apologized to your wife and you. As Shakespeare wrote, “To err is human, to forgive is divine.” The Headquarter Team

Nov 06, 2021

Bori2150 responded

Ok. So you say it was an error. Let us say that is true. What did you do to remedy the situation? NOTHING. I spoke to various people at the time and no one had any idea how to fix the situation nor give me an alternative. The dealership should have called the banks it had solicited the credit checks from and have them call the credit bureaus to fix my credit. I am certain I am not the first person to have this happen to. There should be a way to fix it, but nobody at the dealer cared to look into it. Not once have I gotten a call back to see what could be done. You may even call one of the credit fix companys that knows the ins and outs of fixing peoples credit. Just an idea. But I shouldn't be coming up with the ideas, you should. Listen, I have a credit rating over 800 and I have it that high because I take care of it. Whats a few points off? Sure, you can say that credit checks only take a few points off, but that is for me to decide on my credit. I repeat, when I spoke to Andy, I told him either 5 or 6 times that I didn't want credit with you. And I understand that it wasn't his fault. Whoever he gave the paperwork to is the one that erred. My issue is that not one person at the dealership helped me in fixing the situation nor gave me alternatives. I have family members that have bought 4 cars in the last 3 years from you. I doubt they will return.

June 08, 2021

Dealership Rating
Employee Rating

Leon did an excellent job. He took the time to show me how everything worked on the car. There were lots of new gadgets that I didn’t have on my current car. He gave us his complete attention . I apprecia More

by PerfectMatch
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller

May 30, 2021

Dealership Rating
Employee Rating

I started off working with TylerMc but due to him being off, I closed my deal with Andy. He was awesome. So was TylerMc. Awesome!!! More

by Candria
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler McIntock

May 14, 2021

Dealership Rating
Employee Rating

Excellent service and attention!! Andy was awesome! Will definitely recommend to anybody wanting a new Honda! Management was very responsive and willing to work with you! More

by Omar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeronimo Esteve, Shawn Decker

May 13, 2021

Dealership Rating
Employee Rating

Andy was amazing from the time we walked in the door to the time we left. Never felt pressured, gave us all the information we needed to make the decision best for us. We would use him every time. More

by ashymson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 12, 2021

Dealership Rating
Employee Rating

Andy was awesome. Made the car buying experience great. Answered all my questions and really took care of me. This is the second car I’m buying with Andy and will definitely be back. More

by Nick J
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle

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