Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos | Page 5

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Andy Bustos

August 28, 2025

Dealership Rating
Employee Rating

Efficient. Friendly. Clear and specific. Good treats. Car wash. Comfortable place to wait. On time. More

by PZARNIKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

August 27, 2025

Dealership Rating
Employee Rating

The service advisor was very nice to talk with and explained everything to me. Thanks. More

by mmorfoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

August 26, 2025

Dealership Rating
Employee Rating

Everyone who I have encountered at this dealership has been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout More

by daniels.emily98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

I'm still waiting for a part so repair hasn't been made yet, but everyone is polite and professional. More

by razzle0728
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Quick oil change. Snacks were good. They need better tv channels on in the waiting area. More

by JCZARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 13, 2025

Dealership Rating
Employee Rating

Very professional from the get go, explained everything that was going to happen. Gave me text updates and a video of service. More

by jntran27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Russ Darrow Mazda of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

August 12, 2025

Dealership Rating
Employee Rating

Great service. checked out my car on Thursday and ordered a part. Part came in Friday morning and was installed in the afternoon. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

August 12, 2025

Dealership Rating
Employee Rating

Andy is great, and Andrew is great too. However, I am not satisfied with the short CPO warranty. Also, it would also be nice to have a greater variety of canned drinks and snacks available. More

by MNISHIKI1113
Recommend Dealer
Yes

Other Employees Tagged: Andrew

Aug 12, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

August 12, 2025

Dealership Rating
Employee Rating

I would give this dealership 0 stars if I could. The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple More

by AWALCH45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 12, 2025

Russ Darrow Mazda of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

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