Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos | Page 3

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
102 Reviews
4.9

102 Reviews

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102 Reviews of Andy Bustos

November 29, 2025

Dealership Rating
Employee Rating

Great customer service and service was fast! Will be back for all future services. Thank you More

by CMCERNY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

November 25, 2025

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Excellent customer service. Andy in the service department is always very helpful. Happy with our CX 5 More

by SCOFRIN
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 25, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

November 22, 2025

Dealership Rating
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The service techs, counter associates, financial associates and sales associates seem remarkable and personal. The financial associates are incredibly eager to assist with spending our money (a litt More

by SHELLEYSPERLE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 22, 2025

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

November 16, 2025

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This is a very organized dealership and very professional and probably the best in Wisconsin period. Their attention to detail is underrated and most importantly they get the job done in video by showing exa More

by Kevin
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Recommend Dealer
Yes
Nov 17, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

November 07, 2025

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Russ Darrow service Stepped lugs and we had to make two trips to get them fixed More

by Greg749
Service Price Transparency
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Recommend Dealer
No
Nov 08, 2025

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, Greg, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Nick Zinniel nicholas.zinniel@russdarrow.com

November 04, 2025

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Employee Rating

Andy, my service person, was great. Kept me notified of progress and got a loaner car when it became obvious it would take time to repair. More

by NEWDIRDSN
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Recommend Dealer
Yes
Nov 04, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

November 03, 2025

Dealership Rating
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Always on time. The crew is Very thorough. The video inspection is a nice touch. Great communication. More

by Steven the Magnificent
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Recommend Dealer
Yes
Nov 03, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

October 24, 2025

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Very nice and answered our questions. The service was great. Very happy with the work done on our car. More

by mmkelley82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 24, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

October 23, 2025

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Employee Rating

Service Rep was friendly and attentive. I appreciate the car wash. Was in and out quickly for my oil chg and tire rotation. I also appreciated the link to see a video of my car inspectio More

by DAN.SCHMIDT
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Recommend Dealer
Yes
Oct 23, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

October 21, 2025

Dealership Rating
Employee Rating

It was a pleasant experience, very nice service advisor and tech. Will bring car back for future service More

by JOELTIMM87
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Recommend Dealer
Yes
Oct 21, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

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