Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
89 Reviews
4.9

89 Reviews

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89 Reviews of Andy Bustos

December 26, 2025

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Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
Service Price Transparency
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Recommend Dealer
Yes
Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 23, 2025

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Very friendly and when things don’t go right they take care of it. Andy has always been helpful More

by Julesinwi
Service Price Transparency
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Recommend Dealer
Yes
Dec 23, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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I called the dealership to get new tires. They said they had them in stock. I drove through a winter storm and they did not have the tires. About two weeks later I had a flat tire and the car More

by JOELWADE70
Recommend Dealer
No
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Joel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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I've been there twice for different services and it's been an incredible experience both times. The only place I'll go to in Wisconsin. More

by taylorbang04
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Recommend Dealer
Yes
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 10, 2025

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Went in for scheduled maintenance, car was checked over and work was completed in one hour. Very satisfied customer! More

by tfwagner1957
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Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 05, 2025

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The service staff is very kind, competent, and forthcoming. They have been very helpful with my concerns and questions. More

by hregan0
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Recommend Dealer
Yes
Dec 05, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 02, 2025

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Experience overall was great as always. Took a star off for having to go wander around the whole building to find my car after they texted me it was ready to pickup. It was buried in snow, More

by jennyruetten
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Recommend Dealer
Yes
Dec 03, 2025

Russ Darrow Mazda of Madison responded

Jenny, thank you for the kind words for Andrew and our service department! We appreciate your comments and will be sure to discuss this with our team. Please don't hesitate to let us know if we can be of further assistance. Nick Zinniel nicholas.zinniel@russdarrow.com

November 29, 2025

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Great customer service and service was fast! Will be back for all future services. Thank you More

by CMCERNY
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Recommend Dealer
Yes
Nov 29, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

November 25, 2025

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Excellent customer service. Andy in the service department is always very helpful. Happy with our CX 5 More

by SCOFRIN
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Recommend Dealer
Yes
Nov 25, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

November 22, 2025

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The service techs, counter associates, financial associates and sales associates seem remarkable and personal. The financial associates are incredibly eager to assist with spending our money (a litt More

by SHELLEYSPERLE
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Service Time
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Recommend Dealer
Yes
Nov 22, 2025

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

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