Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of Andy Bustos

January 27, 2026

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Employee Rating

Our Mazda service advisor has been excellent each time we’ve gone in. The process of keeping the customer up-to-date on the status of the service and condition of the carworks well. More

by MadTown Cat
Service Price Transparency
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Recommend Dealer
Yes
Jan 27, 2026

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

January 21, 2026

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Mazda Madison customer service was very professional, knowledgeable, and continues to provide excellent customer service. More

by KyMarvel
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 21, 2026

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Everyone at Russ Darrow is always friendly and helpful. I always appreciate the professionalism and knowledge that they show me. I have had 3 vehicles from them and I have been happy with the buying exper More

by SARAH.RECOB
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 03, 2026

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Andrew and mechanics were ‘ can-do’ attitude with friendly professional manner. Super appreciate Russ Darrow Mazda! More

by marthayork12
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Recommend Dealer
Yes
Jan 04, 2026

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 01, 2026

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I was in a bind and live 90 minutes away. They were kind, professional, and fit me in for a major repair so I could get home. They are wonderful! More

by SMELODIEROSE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

December 26, 2025

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Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
Service Price Transparency
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Recommend Dealer
Yes
Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 23, 2025

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Employee Rating

Very friendly and when things don’t go right they take care of it. Andy has always been helpful More

by Julesinwi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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Employee Rating

I called the dealership to get new tires. They said they had them in stock. I drove through a winter storm and they did not have the tires. About two weeks later I had a flat tire and the car More

by JOELWADE70
Recommend Dealer
No
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Joel, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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I've been there twice for different services and it's been an incredible experience both times. The only place I'll go to in Wisconsin. More

by taylorbang04
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 10, 2025

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Went in for scheduled maintenance, car was checked over and work was completed in one hour. Very satisfied customer! More

by tfwagner1957
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

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