Andy Acevedo

Very challenging to contact for service. Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% tax was only $301. My last few encounters for service have been miserable. More

by HIKERJAS Verified Customer Verified Customer

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Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More

by SAMMYWINDR23 Verified Customer Verified Customer

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Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More

by Ed Verified Customer Verified Customer

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Could not be more impressed with their excellent customer service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. More

by verdin.alejandra Verified Customer Verified Customer

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I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More

by NOEMAIL_6669421 Verified Customer Verified Customer

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Andy Acevedo lied to me that my new car been in an accident to my face. Most disrespectful service advisor ever. accident to my face. Most disrespectful service advisor ever. More

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Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More

by Feleicia Verified Customer Verified Customer

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I was kept informed all my questions were answered. It was a super easy and stress-free experience. It was a super easy and stress-free experience. More

by Jenn Verified Customer Verified Customer

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Mercedes-Benz of Portland worked very hard to make me happy. They were very helpful happy. They were very helpful More

by JJDITTO Verified Customer Verified Customer

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Eric, we have been coming to you for decades since it was Don Rasmussen. Andy is always so welcoming and wonderful to work with. Don Rasmussen. Andy is always so welcoming and wonderful to work with. More

by RICKP4 Verified Customer Verified Customer

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