Andrew Vela

Gerald Kia of Matteson responded

tallonj - Thank you for your feedback. It sounds like your experience fell far short of your expecations as well as ours. Miscommunication does occur at times but we take misleading information very serious. If you could contact me directly with more detailed information I would love to be able to address these issues with the most direct and impactful response necessary to prevent it from happening in the future. I would also ask that you give us the opportunity to fill up your vehicle with gas and clean it to your satisfaction. Thank you very much once again for taking the time to allow us to hear and understand our shortcomings as well as attempt to correct them Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Gerald Kia of Matteson and that our team members, Aaron and Mary, made a great impression. We take pride in our clean facilities and friendly staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a smooth car buying experience with Andrew and Aaron at Gerald Kia of Matteson. It's great to know that Aaron's follow-up has made a positive impact. We truly appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you! We're thrilled to hear about your fantastic experience at Gerald Kia of Matteson. It's great to know that Andrew, Josh, and Shawn were able to assist you throughout the process of buying your car and financing it. We truly appreciate your kind words and hope to see you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your kind words! We appreciate your loyalty to Gerald Kia of Matteson over the past six years. It's wonderful to hear that you find our team professional and attentive to your needs. We look forward to continuing to serve you in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you. Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for the great feedback! We're glad to hear that you felt supported in getting the best deal at Gerald Kia of Matteson. We appreciate your kind words and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and handle your car with care. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your amazing review! We're thrilled to hear that you had such a fantastic experience at Gerald Kia of Matteson. It's great to know that D Casino and Mr. Vela provided you with the transparency and support you needed throughout the process. We appreciate your recommendations and look forward to serving you, your family, and friends in the future. Enjoy your vehicle and our wonderful warranty coverage! Sincerely, The Team at Gerald Kia of Matteson