Andrew Rocco
Andrew Rocco at Atlantic Toyota
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Andrew Rocco

Sales Manager

Atlantic Toyota

671 Lynnway
Lynn, MA 01905

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19 Reviews

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19 Reviews

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19 Reviews of Andrew Rocco

September 14, 2024

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Employee Rating

Great Service, explained everything clearly, smooth process such as arranging for new plates, registration etc. Found my perfect car! Thank you so much Michael Prach! More

by daffysgirl1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Prach

Sep 16, 2024

Atlantic Toyota responded

We're delighted to hear that Michael provided such excellent service and made the process smooth for you at Atlantic Toyota. Enjoy your perfect car, and thanks for sharing!

March 04, 2024

Dealership Rating
Employee Rating

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty More

by maynorxrojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2024

Atlantic Toyota responded

I'm truly sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've fallen short in this instance. I understand how frustrating these issues must be, especially with regard to the warranty confusion and vehicle location concerns you mentioned. We take all feedback seriously, as it helps us improve our services, so thank you for bringing this matter to our attention. If possible, could you please reach out directly? I'd like an opportunity to address your concerns personally and work toward a resolution together. Thank you, John Biggio - General Manager - 339-883-2505

Apr 01, 2024

maynorxrojas responded

I spoke to the GM, John B on the phone about 3-4 weeks ago. I have fully reflected on how that phone call went down. What feelings I felt while listening to John’s “ Apology” and his own reflections of the situation. I can tell you fully heartedly the 15 min phone call was a complete waste of time. Time I will never get back. I listen to the same fake apology I got from the service manager Peter or whatever his name is. The GM had me explain my side of the story. As soon as I got to the warranty part of my story (about the rim that needed changing) and he had the audacity to say “oh yeah the warranty you have used on your tires many times”. That caught me off guard. I had to think for a moment if indeed I have used it or not? Guess what who tf cares!? What is the reason for saying that? Well of course it some sort of deflection. GM why tf does it matter if I have used my warranty countless times or not!? Isn’t that why you guys PUSH extended warranty onto your customers and then you want to act surprised that I want to use it? And you can guess how the rest of the conversation went? Toyota Lynn does not like to take full accountability for their actions. Although unlike the service manager the GM did apologize and did recognized what their tech did wasn’t correct and they don’t tolerate joy rides etc etc. he did try to gaslight me like the service manager. Trust me I get it. You gotta defend your company. But not when I have all the evidence of the foul things this Toyota did to me. Both my parents have bought cars here. I Bought my car here (brand freaking New. 0 miles) and this is how I get treated? I have deeply reflected on our conversation John B, you said sorry but your intentions and the integrity of Toyota of Lynn was fully on display. Your true colors are showing John. John I keep thinking about what other people in my situation would have done. And you should consider yourself extremely lucky that I am calm, that I like to respect others the way I want to feel respected. Anyone else would try to sue etc. (I Have already contacted a lawyer) John, how do you think some one else would have reacted if you had them waiting in the waiting room for a long time then after being called up thinking the nightmare is finally over. You have to make a u-turn right back into the lot bc the noise is still there.. my god. You’re lucky I was too calm that day. Toyota of Lynn I leave you with this. I been to expressway Toyota twice (just recently) and wow you cannot compare. They are MILES ahead. Do better.

June 22, 2021

Dealership Rating
Employee Rating

Absolutely terrible experience with this dealer. Like other people have said I drove 2 hours to pick up my truck with the assurance I could bring it home and nothing was done. I was pre approved the pric More

by C43ftw
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 07, 2021

Atlantic Toyota responded

This doesn't sound like the straightforward service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to assist you in your car search. Please don't hesitate to give me a call. Thank you, John Biggio - General Manager - 339-883-2505

April 13, 2021

Dealership Rating
Employee Rating

Had a great experience leasing my new car with them. Really impressed with the management team here, very professional all around. We will recommend them to all friends and family going forward. More

by M.Smiddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Sharkey, Customer Service , Orlando

Apr 13, 2021

Atlantic Toyota responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with the Atlantic Toyota team. Drive safely in your new vehicle, and we hope to see you again down the road!

January 05, 2021

Dealership Rating
Employee Rating

Michael Prach and Atlantic Toyota as in my past history since 1999 have given me outstanding service in every way with my 2 Camry’s and now I am on my second lease of the RAV4 Hybrid and I love BluePrint B More

by Ghannahstringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Prach

Jan 05, 2021

Atlantic Toyota responded

We can't thank you enough for trusting us with your business for the past 20 years - wow! It's great to hear that you can depend on Michael for excellent service, every time. Safe travels from our Atlantic Toyota team!

December 04, 2020

Dealership Rating
Employee Rating

Complete scam. Sold them my paid off car, made a deposit on a RAV4 Hybrid and now that they have been bothering me via email, phone and in writing for a year to swap cars, at first for a 2020, now a 2021 wi More

by wjr02149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Customer Service

Dec 23, 2020

Atlantic Toyota responded

William - Thank you for giving me an opportunity to speak with you over the phone about these concerns. I'm glad we were able to clear up the miscommunication here, and I'm glad we were able to find you a vehicle that meets your needs. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, John Biggio - General Manager - 339-883-2505

October 07, 2020

Dealership Rating
Employee Rating

If hard work and long hours really take a toll on your looks then what is up with Andy Rocco guy, why does he look exactly the same as 16 years ago? More

by F. Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Atlantic Toyota responded

Andy is just as hardworking as you describe! We'll be sure to pass along your kind words to him. Thanks for your confidence in the Atlantic Toyota team!

August 05, 2020

Dealership Rating
Employee Rating

Excellent service great price friendly and helpful people. I don’t have 25 words to put down I think you should change the minimum amount of words you can use More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2020

Atlantic Toyota responded

Hi Steve - Thanks for the five-stars! We are so happy to hear that you had an excellent experience working with the team. Safe travels and we hope to see you back at Atlantic Toyota next time!

May 14, 2019

Dealership Rating
Employee Rating

Oil change They do good job Always on time I’m very happy with they work My car got so good after they fix it Thanks so much More

by Lila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeannette Ramirez

May 14, 2019

Atlantic Toyota responded

Thanks for sharing your feedback about your oil change. Lila! We appreciate it and look forward to seeing you again in the future.

February 13, 2019

Dealership Rating
Employee Rating

So offen Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural More

by Maximus721
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Clyde Alleyne

Feb 18, 2019

Atlantic Toyota responded

Hello, There may be some misunderstanding as to the value of the car. We price our vehicles based on several factors including the current market as well as the vehicle's history and condition. This vehicle is a little unique in that availability is somewhat limited and the sample is small. This car is the lowest priced within 150 miles. It's unfortunate that the car ran out of gas causing the lights to come on. We did run full diagnostics, and nothing is wrong with the vehicle. We did fully examine this car and hired an independent body shop to ensure any previous repair was done properly and there is no existing damage. We always allow customers to have a third-party inspection if requested. Unibody vehicles are very easily flagged with damage on Carfax as many points of even minor damage will be considered "structural" on a unibody vehicle. Unfortunately, we were unable to meet your requested value. KBB and other sources price this vehicle at $27-30k, of which we were at the low end of that value. Our prices are transparent and hassle-free, without much wiggle room. The online marketplace makes it easy for customers to shop for preowned vehicles and determine valuations and we always price accordingly. Customer Care Atlantic Toyota

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