Andrew Nagler | Page 2

I had my 2021 Lexus serviced at West Side Lexus on 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 for a new tire. I checked price online much cheaper. I bargained with them, finally got the price down to $351 everything included. Got my Lexus back after service. I asked the service advisor if everything Ok, and if my Lexus needs alignment. He said everything Is fine. While driving back home after service I could feel the steering pulling towards the right side. Took it to a 3rd party shop, they looked and said, the front end axel needs alignment, and replaced 2 more tires, because West Side Lexus Katy Houston Texas 77079 did a very poor job. Replaced 2 tires and alignment free form 3party shop. Now my Lexus runs like a champ. More

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Andrew has always gone above and beyond our expectation. In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always an In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always answered all questions and concerns that we have ever had. He is always able to get me in for service even when I call last minute. I personally will not bring my car in if Andrew is not in the office to help, he has definitely set a high standard. More

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Lexus products are of excellent quality, reliable, durable, the technical service is meticulous and they do their job very well. I congratulate you durable, the technical service is meticulous and they do their job very well. I congratulate you More

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I've had a very positive experience working with Andrew. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. More

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Best service department and wonderful waiting area. Andrew Nagler is always the Best with his communication and prompt service. Andrew Nagler is always the Best with his communication and prompt service. More

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Fantastic service from Andrew. He was very involved and made everything easy. I was very happy! My only complaint was my car was not as clean as I expected it to be (based on pa He was very involved and made everything easy. I was very happy! My only complaint was my car was not as clean as I expected it to be (based on past history). Tires, wheels and interior did not seem to be touched. More

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Andrew communicates with me, informing me of my car repairs and maintenance. He clearly explains the details needed for my car. He conveys genuine concern regarding my satisfaction with my car repairs repairs and maintenance. He clearly explains the details needed for my car. He conveys genuine concern regarding my satisfaction with my car repairs and maintenance. Everything was handled professionally and promptly with my service. More

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Andrew does an excellent job when working with my appointment. He is an excellent service representative! Thanks appointment. He is an excellent service representative! Thanks More

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I always appreciate Andrew and his excellent assistance. Thank you for being responsive About the process. Thank you for being responsive About the process. More

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Andrew has done an exceptional job overseeing service for my RC 350. I will always bring my car back to Andrew and Westside Lexus. Additionally, Mark Thomas oversaw some repair work in the collision center a my RC 350. I will always bring my car back to Andrew and Westside Lexus. Additionally, Mark Thomas oversaw some repair work in the collision center and did an outstanding job. The only disappointment was the rental car experience with Enterprise. The agents performed the worst I have ever experienced and hope changes will be made to the staff. More

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