Andrew Morris

Do not trust service department. Make sure you read carefully before you sign any documents. Make sure you read carefully before you sign any documents. More

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Ok Saturday sept 29, 2026. I really dodged a bullet today. not sure if it was the inexperienced service advisor that helped me today or the people setting up the deal. I went i I really dodged a bullet today. not sure if it was the inexperienced service advisor that helped me today or the people setting up the deal. I went into purchase 2023 LT1 Camaro, nothing wrong with it and honestly nothing wrong with my salesman, he was new and people came to help him because I know most the tactics they do at dealerships and was double teamed which was fine. Where it got sketchy or red alarms started to go off, 1. They had a rule they only used banks on their list, and I couldn't use USAA bank for funding!? 2. I was not allowed to know the figures or couldn't get a break down with the numbers after downpayment and trade in and could say only what I wanted for my payment. I told them repeatedly 48 months 750$, finally came back 760$ thought(48months) but that wasn't real term number it was based 60 months, Simple math with an apr 6.9% = 39,250 - 7000 trade in and down payment plus 3,200 in taxes = 35, 560. (870$a month) I get that now!!! Let's do the math because their math was complete xx, If I would have agreed to this ridiculous amount 760$ 60 months would have out over 48,000. That does not make any sense when I was only financing 35,560 including taxes and trade in!!! When I called USAA and they explained more, absolutely said they were injecting extra costs where that would be predatory hidden cost, but they make you think you were InControl but you as the customer wasn't at all. Please stay away from this place, always ask for a full disclosure of the numbers. Then on top of it the one kid was calling me broke and doing a different pressure tactic. It's not the money it's the point. Stay away from this place!!! More

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My family recently purchased a Jaguar SUV from Serpentini Chevrolet of Tallmadge less than 30 days ago. While the salesperson was professional and easy to work with, the experience after the sale has been di Chevrolet of Tallmadge less than 30 days ago. While the salesperson was professional and easy to work with, the experience after the sale has been disappointing. Within days of purchase, the vehicle developed brake issues. We contacted the dealership and were initially told the brakes had already been inspected and there was nothing wrong. After pushing the issue, the dealership finally inspected the vehicle and determined it DID need brakes, which were replaced at no charge. That directly contradicted what we were originally told about the inspection prior to sale. Shortly afterward, the check engine light came on. Communication became inconsistent, callbacks did not happen as promised, and it became easier dealing directly with the service department. The first appointment for the check engine light was canceled because the light turned off before the visit, and we were told to call back if it returned. It did return. A free detail appointment was already scheduled for Monday, May 11 at 8:00 AM after winning a dealership promotion. We drove 45 minutes to the dealership and arrived on time, only to be told after arrival that the detail would take the entire day. That had never been communicated beforehand. More importantly, despite the vehicle being purchased less than 30 days ago and the check engine light issue already being documented with the dealership, we were told there would be a charge just to diagnose the problem. At that point, we left without the detail because the situation had become unacceptable. A vehicle purchased less than 30 days ago should not already require brake work, repeated calls regarding a check engine light, and a charge to inspect a recurring issue that was reported almost immediately after purchase. We are asking management to review this situation and address it appropriately. Based on this experience, this is not currently a dealership we could recommend to others. More

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This dealership is a complete RED FLAG. I bought a car from them, and the battery completely died on me 2 days after driving it off the lot. Serpentini of Tallmadge refused to fix it or com I bought a car from them, and the battery completely died on me 2 days after driving it off the lot. Serpentini of Tallmadge refused to fix it or compensate for it. I sent them the receipt as they requested, and they never followed through on their end. There has been a number of problems since i bought the car from them, and all i can say is they have caused nothing but stress.... I would strongly recommend to stay FAR AWAY FROM THEM AS POSSIBLE. More

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Harrison was very polite and honest. He was very knowledgeable about what he talked about He was very knowledgeable about what he talked about More

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