Andrew Morris

My family recently purchased a Jaguar SUV from Serpentini Chevrolet of Tallmadge less than 30 days ago. While the salesperson was professional and easy to work with, the experience after the sale has been di Chevrolet of Tallmadge less than 30 days ago. While the salesperson was professional and easy to work with, the experience after the sale has been disappointing. Within days of purchase, the vehicle developed brake issues. We contacted the dealership and were initially told the brakes had already been inspected and there was nothing wrong. After pushing the issue, the dealership finally inspected the vehicle and determined it DID need brakes, which were replaced at no charge. That directly contradicted what we were originally told about the inspection prior to sale. Shortly afterward, the check engine light came on. Communication became inconsistent, callbacks did not happen as promised, and it became easier dealing directly with the service department. The first appointment for the check engine light was canceled because the light turned off before the visit, and we were told to call back if it returned. It did return. A free detail appointment was already scheduled for Monday, May 11 at 8:00 AM after winning a dealership promotion. We drove 45 minutes to the dealership and arrived on time, only to be told after arrival that the detail would take the entire day. That had never been communicated beforehand. More importantly, despite the vehicle being purchased less than 30 days ago and the check engine light issue already being documented with the dealership, we were told there would be a charge just to diagnose the problem. At that point, we left without the detail because the situation had become unacceptable. A vehicle purchased less than 30 days ago should not already require brake work, repeated calls regarding a check engine light, and a charge to inspect a recurring issue that was reported almost immediately after purchase. We are asking management to review this situation and address it appropriately. Based on this experience, this is not currently a dealership we could recommend to others. More

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This dealership is a complete RED FLAG. I bought a car from them, and the battery completely died on me 2 days after driving it off the lot. Serpentini of Tallmadge refused to fix it or com I bought a car from them, and the battery completely died on me 2 days after driving it off the lot. Serpentini of Tallmadge refused to fix it or compensate for it. I sent them the receipt as they requested, and they never followed through on their end. There has been a number of problems since i bought the car from them, and all i can say is they have caused nothing but stress.... I would strongly recommend to stay FAR AWAY FROM THEM AS POSSIBLE. More

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Harrison was very polite and honest. He was very knowledgeable about what he talked about He was very knowledgeable about what he talked about More

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