Andrew Greene

I am very disappointed to need to write this review! I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you my journey. It all started with me visiting the Lexus store near my home in NJ, but I discovered that the specific vehicle I wanted was at Lexus of Wilmington, in Wilmington, De. The NJ Lexus dealer spent many days trying to reach Lexus of Wilmington to conduct a dealer trade. They never received a response, and this is unprofessional in my opinion and probably affects their ability to have other stores help them when they need it! Please keep in mind I was a customer who had no trade-in, great credit, and an $8,000 cash down payment, pretty hard to mess up right? My friend Mike went to the store and looked at the car since I lived two hours away from this dealership. I said, “I’ll Take It”, I gave them my credit application, was approved, and we agreed to numbers, additionally, we agreed that the vehicle would be delivered on Monday by 1:00 PM, just 2.5 days after we reached an agreement. So, with the impending delivery of my new Lexus ES 250 AWD, I went and turned in my BMW Lease, so until my new vehicle arrived, I was without transportation! I called on Monday and spoke with Tiffany S. the sales advisor, I intended to confirm the delivery, but then she broke the BAD news to me, that on Saturday they SOLD the Lexus ES 250 AWD vehicle that they made a deal with me on just the evening before. This is absolutely unacceptable, lacks integrity, and is extremely unprofessional. If I had not called, they would have just left me with no vehicle! Keep in mind, I did not say I was going to go home and think about it, I SAID, “I’ll Take it” have it delivered on Monday! Then Tiffany went into full-blown excuse mode, stating “Well you didn’t give me a deposit” Well the reality is you did not ask for one! I was prepared to give an $8,000 down payment, so giving you a few grand on Friday evening would have not been an issue, but you didn’t ask for one and that’s your job! Further, if Tiffany had done her job and put a SOLD TAG on the vehicle, I would not be writing this review. This is an issue that Andrew G. should be working on with his sales team, in my opinion, this is basic sales 101 rookie mistake, that cost you a deal, cost you a customer, and a poor review with whoever I can share with. The opportunity for this store to improve is great, and I humbly suggest the next time you make a mistake, you don’t try to make your customer WRONG for your process errors. As a result, I couldn’t and would not recommend this store to another future buyer, friends or family as your integrity and professionalism are in question! Be pleased to know another Lexus store stepped up and took very care of me, very pleased with my new Lexus! Diane R. More

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Troy Mayer is the best! If you want a pleasant conversation, jokes, tootsie rolls, card tricks & a great deal - go see Troy (aka as T-bone)! If you want a pleasant conversation, jokes, tootsie rolls, card tricks & a great deal - go see Troy (aka as T-bone)! More

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Troy Mayer and Drew green Went above and beyond getting me my the car of my dreams me my the car of my dreams More

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Anthony was great salesman, helped answer all my questions. He’s new but he knows about customer service. questions. He’s new but he knows about customer service. More

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Parking is limited but Anthony Esquivel let me know this ahead of time. He was outside waiting for me and directed me to extra parking. Come ask for Anthony if you are here! ahead of time. He was outside waiting for me and directed me to extra parking. Come ask for Anthony if you are here! More

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Quick, informative, and pleasant test drive. Anthony was ready for my arrival with the Honda. Anthony was ready for my arrival with the Honda. More

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Viene a buscar una nueva SUV pa la familia. Anthony nos ayudó porque es el único que hablaba español. Anthony nos ayudó porque es el único que hablaba español. More

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Anthony E is a good dude. Tried his best to get my worker approved for a car. Come check him out. Tried his best to get my worker approved for a car. Come check him out. More

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Anthony E is an excellent salesman who consistently delivers results. He has strong communication skills, understands customer needs, and builds lasting relationships. Highly recommended for his profes delivers results. He has strong communication skills, understands customer needs, and builds lasting relationships. Highly recommended for his professionalism and dedication. More

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Anthony E is a fantastic car salesman. He’s knowledgeable, friendly, and attentive. Highly recommended! He’s knowledgeable, friendly, and attentive. Highly recommended! More

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