Andres Garces

Alexandra is fabulous! This is the 2nd car I have purchased from her! Jacob really listened when Alexandra explained my circumstances and helped out immensely! Robert was i This is the 2nd car I have purchased from her! Jacob really listened when Alexandra explained my circumstances and helped out immensely! Robert was incredibly helpful! This is the 3rd time he has been the finance person when I purchased a car! Outstanding experience! More

by DIAZT1967 Verified Customer Verified Customer

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Great service as expected. This is my 5th Hyundai from them and 2nd from Miguel, they always know how to treat their clients! This is my 5th Hyundai from them and 2nd from Miguel, they always know how to treat their clients! More

by RONALD Alicea Verified Customer Verified Customer

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La atencion de andres y carlo fue muy atenta en todo momento gracias por ese gran equipo mui profecional momento gracias por ese gran equipo mui profecional More

by ODLANIER.CARTAYA Verified Customer Verified Customer

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I give all glory to God first and second I would like to thank the salesman that got me into my new car, Pablo. thank the salesman that got me into my new car, Pablo. More

by NO20 Verified Customer Verified Customer

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Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho Verified Customer Verified Customer

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To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More

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The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More

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Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service dept! Also I was the second person today to have the exact same issue! More

by Kevin C Verified Customer Verified Customer

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Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. comes to vehicle repairs. Sales is different. More

by Lezahj219 Verified Customer Verified Customer

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Nothing to say. Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler during promotion for July 4th. Bought Tucson June 26th. Told I got enough discounts on new vehicle. So, no cooler, and very upset customer who will have to think twice about coming back to Universal. (Plus, our children have bought 5 Nissans at Universal over the years they have lived here. That's it. Thanks for your time, and have a good day. Lou Russo More

by BJRLER2NJ Verified Customer Verified Customer

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