Andres Garces
Andres Garces at Universal Hyundai
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Andres Garces

Service Advisor

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.9
62 Reviews
3.9

62 Reviews

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62 Reviews of Andres Garces

October 10, 2024

Dealership Rating
Employee Rating

Alexandra is fabulous! This is the 2nd car I have purchased from her! Jacob really listened when Alexandra explained my circumstances and helped out immensely! Robert was i More

by DIAZT1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2024

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alexandra, Jacob, Robert, and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 04, 2024

Dealership Rating
Employee Rating

Great service as expected. This is my 5th Hyundai from them and 2nd from Miguel, they always know how to treat their clients! More

by RONALD Alicea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2024

Universal Hyundai responded

It's great to hear that Miguel and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 03, 2024

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Employee Rating

La atencion de andres y carlo fue muy atenta en todo momento gracias por ese gran equipo mui profecional More

by ODLANIER.CARTAYA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan

Oct 04, 2024

Universal Hyundai responded

It's fantastic to hear that Andres and Carlo provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

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Employee Rating

I give all glory to God first and second I would like to thank the salesman that got me into my new car, Pablo. More

by NO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 26, 2024

Dealership Rating
Employee Rating

Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria, Giovanne Sanchez , Y la chica del seguro de cabello muy largo

Sep 27, 2024

Universal Hyundai responded

Hi David: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 09, 2024

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Employee Rating

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair More

by k.ghajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen, Carlos Mejia, Giovanni Perez , Mario

Sep 11, 2024

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava1@universalhyundai.com

August 15, 2024

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Employee Rating

The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous More

by shawn_collins24
Service Communication
Recommend Dealer
No
Aug 19, 2024

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

May 20, 2024

Dealership Rating
Employee Rating

Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service More

by Kevin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen, Carlos Mejia, Giovanni Perez , Gilbert Gregory

May 21, 2024

Universal Hyundai responded

Thank you for bringing this to our attention, Kevin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

July 23, 2023

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Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. More

by Lezahj219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rhoda Allen, Carlos Mejia, Giovanni Perez , Gilbert Gregory

Jul 24, 2023

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 05, 2023

Dealership Rating
Employee Rating

Nothing to say. Bought new Tucson, to replace 2016 Limited Sonata. Spent thousands of dollars at service center over the years, no problem. Asked for free cooler More

by BJRLER2NJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre , Gilbert Gregory

Jul 06, 2023

Universal Hyundai responded

Thank you for this feedback, Lou. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Jul 06, 2023

BJRLER2NJ responded

Gina, I said what I needed to say, and that is it. Being a loyal customer, and then told I got enough discounts on our new vehicle which disqualified me from getting the cooler, was just hard to swallow. THAT'S IT !!!!!. Nothing further to say. Thanks for getting back to me, and have a great day. Lou Russo

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