Andrea Fakhouri
Andrea Fakhouri at Marino Chrysler Jeep Dodge
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Andrea Fakhouri

Internet Sales Manager

Marino Chrysler Jeep Dodge

5133 W Irving Park Rd
Chicago, IL 60641

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3.9
36 Reviews

Dealership Experience

13 yrs, 2 mos

3.9

36 Reviews

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36 Reviews of Andrea Fakhouri

October 03, 2024

Dealership Rating
Employee Rating

Thank you so much for the great customer service. We really love our jeep grand Cherokee 4 x 4 Limited again I will bring you my friends and family. More

by Victor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Del Pilar, JC Alvarado

Oct 08, 2024

Marino Chrysler Jeep Dodge responded

Thank you so much Victor, the greatest compliment a customer can give any business is a referral to their friends and family. Thanks for choosing to Make it Marino.

April 29, 2024

Dealership Rating
Employee Rating

Very honest description of RAM. No details were left out- I am an out of state buyer. Very responsive folks- both Andrea and JC. Trust me, they are not opposed to negotiation, bu More

by Ryan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: JC Alvarado

Apr 30, 2024

Marino Chrysler Jeep Dodge responded

Thank you Ryan, you can always count on JC, and the rest of our staff to be up front and honest about our vehicles and the way we do business. This is a family business, and we take a lot of pride in our name and reputation. Thanks for choosing to Make it Marino!

April 25, 2024

Dealership Rating
Employee Rating

Out of state buyer, great experience and great people! Very happy with my experience with my recent purchase. More

by VW Buyer NJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Morales, CARLOS MARINO , Pete Babani

Apr 30, 2024

Marino Chrysler Jeep Dodge responded

Thanks NJ Buyer! We all know out of state deals can be particularly tough to work with sometimes, and that's why we take the extra time and effort to ensure these deals are practically done before a customer ever sets out on their journey to get to Marino. We're thrilled to hear all went well here, thanks so much for your business.

May 24, 2023

Dealership Rating
Employee Rating

I recently had the unfortunate experience of dealing with this dealership and I am utterly disappointed with their unprofessionalism and lack of respect for their customers' time. I called in Monday and spok More

by Sylsok
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Leo Figueroa

May 25, 2023

Marino Chrysler Jeep Dodge responded

Hey Sylwia, we’re really sorry that you had this experience with us. Unfortunately we are human, and from time to time mistakes are made. This vehicle was priced right and we knew it would move fast based on the amount of attention it was getting and the number of appointments we had for people to look at it. Unfortunately there was no deposit made on this vehicle and so it was sold. We do truly apologize that you were not contacted immediately to alert you. We are working on finding a way to set up our system so that it informs us if a vehicle is sold that has a future appointment on it to avoid this unfortunate situation in the future.

May 24, 2023

Dealership Rating
Employee Rating

I was looking forward to purchasing a car from Marino Chrysler Jeep Dodge Ram dealership. I found the car I liked, reached out to make sure it was available, scheduled an appointment and made plans to More

by dmitryrvip
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Leo Figueroa

May 25, 2023

Marino Chrysler Jeep Dodge responded

Hey Dmitry, we’re really sorry that you had this experience with us. Unfortunately we are human, and from time to time mistakes are made. This vehicle was priced right and we knew it would move fast based on the amount of attention it was getting and the number of appointments we had for people to look at it. Unfortunately there was no deposit made on this vehicle and so it was sold. We do truly apologize that you were not contacted immediately to alert you. We are working on finding a way to set up our system so that it informs us if a vehicle is sold that has a future appointment on it to avoid this unfortunate situation in the future.

March 25, 2023

Dealership Rating
Employee Rating

Kenny was excellent. I came in wanting a quick experience - in and out - and got exactly that. He was up front with me, conversed about everything transparently, and was More

by Joseph Gertner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Sher , Pete Babani

Mar 31, 2023

Marino Chrysler Jeep Dodge responded

Thank you Joe, we appreciate you taking the time out of your day to give us and Kenny a shout out! We're so happy to hear that you had a great experience.

December 13, 2022

Dealership Rating
Employee Rating

Amazing customer service. They worked with me better than any other dealership. Will work with then again in the future More

by Livybearphotography
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Liebich, CARLOS MARINO

Dec 15, 2022

Marino Chrysler Jeep Dodge responded

Thank you so much for these kind words Livy. We take a lot of pride in our customer service and work very hard to ensure it is engrained into our team that it is the most important aspect of your job. We're so happy to hear that showed in your experience with us. Thank you for your business.

June 01, 2022

Dealership Rating
Employee Rating

Thank you Kenny for all of your help, great team and excellent people to do business with, awesome selection of vehicles and super easy people to do business with. More

by yezy1125
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Del Pilar, Leo Figueroa, Dan Liebich, Franky Moreno, Kenny Sher, Mel Hanna , Pete Babani, Steven Nunez, Parker Stogdill

Jun 01, 2022

Marino Chrysler Jeep Dodge responded

Thank you so much for the review Yezy! We appreciate your business, and we appreciate your taking time out of your day to share about your experience with us.

April 13, 2022

Dealership Rating
Employee Rating

Best and easiest experience I have ever had. I would highly recommend working with anyone at Marino CJD. More

by jefflindgren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2022

Marino Chrysler Jeep Dodge responded

Holy cow, I don't think you missed anyone on the team Jeff! Thank you so much for the kind words and whole hearted recommendation, we truly appreciate them both.

February 15, 2022

Dealership Rating
Employee Rating

Joe Turner and the whole Marino CDJR team was amazing to work with! They truly value your time and want to make it as seamless as possible. Keep up the good work 👍 More

by BDLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Turner, Mel Hanna , Pete Babani, Kal Djendov

Feb 16, 2022

Marino Chrysler Jeep Dodge responded

We will be sure to pass the kind words along to Joe! Thanks so much for this awesome review, we truly appreciate it.

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