Andrea Bridwell

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to a ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing. More

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Excellent service and customer care. They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is as efficient, safe and accurate as their service. And my service advisor Andrea Bridwell is the best!!! More

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Everyone at MBOBR is great! From Lynn in Sales to Andrea in service I am always well taken care of. Best service of any dealership I’ve ever dealt with. From Lynn in Sales to Andrea in service I am always well taken care of. Best service of any dealership I’ve ever dealt with. More

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Garry Droze made my experience at Mercedes Benz Baton Rouge so amazing. He was knowledgeable & kind. I will be purchasing my next vehicle from him. Rouge so amazing. He was knowledgeable & kind. I will be purchasing my next vehicle from him. More

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The customer service is always amazing when I have to take my car in for maintenance. take my car in for maintenance. More

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EXCELLENT SERVICE! Courtesy car representative and service representative were very professional and provided great assistance. Courtesy car representative and service representative were very professional and provided great assistance. More

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MBOBR always exceeds expectations! ! You are treated like a favored family member. Their Dealership can’t be topped in sales and service. MBOBR cannot be beat in any area ! You are treated like a favored family member. Their Dealership can’t be topped in sales and service. MBOBR cannot be beat in any area More

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D'Arcy Hinds is excellent in all he does - a great asset to MBOBR. He made sure that the service department completed the needed repairs and kept me informed of their progress. The lack of an after hour to MBOBR. He made sure that the service department completed the needed repairs and kept me informed of their progress. The lack of an after hours drop-off is a MAJOR NEGATIVE, however! More

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Everyone was very professional and punctual. The service did not take as long as anticipated. The service did not take as long as anticipated. More

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Great dealership! Service, parts and employees work very hard to make us happy. Baton Rouge Mercedes Benz is the favorite for our business dealings as well. Service, parts and employees work very hard to make us happy. Baton Rouge Mercedes Benz is the favorite for our business dealings as well. More

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