Andre Turner

Dominique was super helpful and determined to get me a really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get really good deal. I went there already knowing that I wanted the 2024 Honda Accord EX so the next steps were weighing my options. He was able to get me the best deal which allowed me to get exactly what I wanted. I even told him I have never felt so confident and reassured at any other dealership EVER. If I could give him and the team 10 stars I would. I highly recommend this dealership and their team. Thanks to Andrew and Andre for helping make this deal worth my while as well. More

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Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More

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Dominique drove 6 hours to deliver my Prologue and spent time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properl time getting me acclimated to this new EV. He made the process easy and checked in on my after a few days to make sure everything was working properly and that the technicians had set up my home charging station! This was the best car buying experience I have ever had!! More

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If you are looking for a Honda, do yourself a favor and go see Dominique @ Criswell. We have owned MANY Honda vehicles (and have talked to TOO MANY Honda sales people). We met Dominique a year ago when l go see Dominique @ Criswell. We have owned MANY Honda vehicles (and have talked to TOO MANY Honda sales people). We met Dominique a year ago when looking at a vehicle for my wife and, while we ended up not buying a Honda, we remembered liking working with Dominique. So, recently, were on the market for a CRV Sport Touring, so we went back to see Dominique; and he was great to work with. He knows the products great, he know all the tricks to help you save some money, and he provides exceptional service. We even had an email miscommunication between us when trying to negotiate the deal and both Dominique and his Sales Manager (Jordy Ramirez) and General Sales Manager (Andre Turner) figured out a way to work with us to make the deal happen. The sales process was a little stressful because of the miscommunication, but overall very good thanks to Dominique and his team. But, more than that, Dominique has been a great resource for the extra things and his service didn't stop once the deal was closed. Dominique has helped up with little things like borrowing a bow to put on the car (it was a gift), helping to coordinate post-sale things like license plates and coordinating service. Most recently we had an unusual service request, so we reached out to Dominique for some additional information; his response was, "I don't know, but let me find out for you and I will call you back." Remember, this was a service question and, instead of asking us to call the Service Department, Dominique offered to find the answer for us, which I above and beyond. So, simply put, if you want a Honda, go see Dominique because 1) he's great to work with, 2) he knows his products and then some, 3) he knows all of the tricks, 4) he's got a good team of managers backing him, and 5) his service and support doesn't end when you drive off the lot. And all that means A LOT. More

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We had the best possible experience at Criswell's Germantown this past weekend working with Andrew, Andre, Jordan and Pedro. Everyone was friendly, patient, helpful, and upfront. They found us exactl Germantown this past weekend working with Andrew, Andre, Jordan and Pedro. Everyone was friendly, patient, helpful, and upfront. They found us exactly the car we wanted and gave us a truly excellent price on it. We would highly recommend them and will absolutely be back when we're ready to buy our next Honda! More

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Jay was wonderful to work with. He was extremely patient with me and made me feel at ease with such a big purchase. I’d like to add that he was very knowledgeable and displayed prof He was extremely patient with me and made me feel at ease with such a big purchase. I’d like to add that he was very knowledgeable and displayed professionalism throughout the process. I had walked in two other dealerships that day and left. They were all lazy and seemed uninterested in engaging with me. Not sure why. Jay was the exception and went above and beyond for me. I highly recommend Jay and the dealership. Andre was wonderful too! More

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Micheal did a great job was able to upgrade my families vehicle with 24hour period with great customer services. vehicle with 24hour period with great customer services. More

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If i could give more then 5 stars i would. This was my first car purchase ever and Dominique made me feel like family once i walked in the dealership. I was very concerned and stressed once i This was my first car purchase ever and Dominique made me feel like family once i walked in the dealership. I was very concerned and stressed once i was in there but once we started talking numbers it was a smooth sail from there. Dominique was an excellent sales person. He knows what he doing with his job and career. Also want to give 5 stars and more to Andre Turner . Great guy and helped out so much knowing my situation. Defiantly recommend this sales and dealership. Thank you sooo much again!!!!! More

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This was my 1st time purchasing a brand new vehicle & the whole team at Criswell made the whole experience feel very easy and pleasant. Andrew was amazing. Took his time explaining the car features and was v whole team at Criswell made the whole experience feel very easy and pleasant. Andrew was amazing. Took his time explaining the car features and was very efficient. Great in communicating with me online and via text. He & Andre worked together to ensure I could get into a new vehicle. Jordan in Finance was very nice and patient. He took his time explaining everything. It was overall a great experience. I will definitely recommend Criswell Honda to everyone who’s in the market for a new vehicle. Excellent Service! More

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Dominique was very knowledgeable, professional, attentive to customer needs and courteous. I highly recommend him. to customer needs and courteous. I highly recommend him. More

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