Andre Souza

I purchased a Volvo XC90 from Smythe Volvo in November 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entir 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entire dealership experience. I wanted to make sure everything still looked good after some time with the vehicle before sharing my thoughts. ## Sales Process The sales team at Smythe was refreshingly professional and knowledgeable about the Volvo lineup. My sales consultant, Jose Del Valle, took the time to understand exactly what I was looking for in a family SUV and guided me toward the XC90 without any of the typical high-pressure tactics. What really impressed me was how Jose handled it when they didn't have exactly what I wanted - he found an alternative with a different interior color but matching all my other requirements. To be honest, I actually ended up enjoying this interior color more than my original choice! Jose's ability to listen to my needs and find the right solution showed his expertise and genuine interest in customer satisfaction. They were transparent about pricing and available options, which made the decision-making process much easier. ## Finance Department The financing process was quick and straightforward. No unnecessary upselling of add-ons, just clear explanations and signing what we agreed on. ## Vehicle Delivery When I picked up my XC90, there was actually a minor issue that was discovered. What impressed me most was how the team handled it - they immediately brought in the service department to address the problem. When they realized it would take some time to resolve, Jose arranged for someone to drop me off at my house since I needed to get back to work. This level of customer service really stood out to me and showed their commitment to making things right. I was able to pickup the car a couple of hours later and everything has been working fine since then. ## Conclusion If you're in the market for a Volvo, I highly recommend Smythe. From the initial test drive to how they handled the minor issue during delivery, their commitment to customer satisfaction was evident at every step. After three months of ownership, I can confidently say that both the XC90 and the service I received from Smythe Volvo have exceeded my expectations. More

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Everyone at the dealership is extremely helpful! They truly care about you and your needs. They go above and beyond. Will come back in the future! Thank you Bob! They truly care about you and your needs. They go above and beyond. Will come back in the future! Thank you Bob! More

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What a wonderful sales man I had the pleasure to meet at this dealership. Thank you Kyle for your kindness and also for sharing all your knowledge with me. You definitely won me over and now I’m part of the this dealership. Thank you Kyle for your kindness and also for sharing all your knowledge with me. You definitely won me over and now I’m part of the Volvo family. I would highly recommend this dealership for anyone who is looking for a smooth experience while shopping for a car. They rock! More

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For my first car purchase, Smythe Volvo stood out among all the other Volvo dealerships. Andre was the only one who took the time to answer my questions about the car’s details, while other dealerships jus all the other Volvo dealerships. Andre was the only one who took the time to answer my questions about the car’s details, while other dealerships just pushed for an in-person visit without addressing my concerns. That’s why I chose Smythe Volvo. From the very beginning, they were completely honest. Kyle, in particular, was incredibly sincere and helpful, easing my nerves throughout the process. As a first-time buyer, I really appreciated their straightforwardness—no sales tactics, just genuine assistance. All the staff were super nice and supportive, especially Alex and Abood, who made the experience so much easier. I highly recommend this place, especially for first-time buyers like me! More

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