Andre Howard

The only good thing about this dealership was the price. Everything else was lousy. They had a week to get the paperwork ready, but did nothing ahead of time. The new truck looked great on the outside, n Everything else was lousy. They had a week to get the paperwork ready, but did nothing ahead of time. The new truck looked great on the outside, not so much inside. I didn't notice it until my 90 minute drive home (in the sun) that the dashboard had large smudges, stains, and scratches. They had placed the window stick on the dash covering this up, and the truck was in a covered shady spot when I looked it over. The stains an scratches would not clean up. I contacted the dealership and sent photos, Andre never followed up. A couple of days later I noticed that there is something under the dash sliding around every time I turn. If all that matters is price, Ken Garff is ok. If you can find it elsewhere for the same price, I would. More

by npsb Verified Customer Verified Customer

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Need to pay attention to detail. Need more knowledge of vehicles you are selling. Was not to happy with my overall experience Need more knowledge of vehicles you are selling. Was not to happy with my overall experience More

by Ryaeggi45 Verified Customer Verified Customer

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I paid cash (I have been saving for several years) for a 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery 2025 Chevy Colorado Z71. It was delivered to me with warning lights and messages about the brake system. I was told not to worry because the battery had just been changed and the computer needed to "reset" after I drove for several miles and the truck went through several on-off cycles. After a day and a half the warnings stayed on. I brought the truck back and the dealership has had it for a month now. They have replaced the master brake cylinder and reservoir twice with no results. The last "new" reservoir then developed a leak right after they installed it. Either GM is supplying defective parts to their dealers or something else is going on. This has gone from "Houston, we have a problem" to the cash paying customer getting screwed. I was told that if I wanted to swap the defective truck for a comparable working truck I would have to eat the depreciation because "I drove it off the lot." Well, they conveniently forget that they are the ones who told me to drive it off the lot. All I want is a working truck for my hard-earned cash. I involved GM customer assistance and got a "case number" and that is about it. Everyone has been polite and friendly about this but that only goes so far especially after one month and multiple repair attempts. The bottom line is that I have paid tens of thousands of dollars for a truck that is still sitting on the dealer's lot because they are unable to repair it in a reasonable amount of time and so far have refused to simply swap the defective truck they told me to drive off the lot with one that actually works. My actual sales person, Andre, has been very nice. But, he cannot make managerial-level decisions and the management persons who can so far have not talked with me about how the dealership and GM are going to make this right. More

by zig_p Verified Customer Verified Customer

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They were very fair and easy to work with. They were up front and did not play games with pricing. When I returned to pick up my car everything was ready to go and they helped prep me with all They were up front and did not play games with pricing. When I returned to pick up my car everything was ready to go and they helped prep me with all the new features of an EV! More

by lizstuewe Verified Customer Verified Customer

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I had fast friendly service for my warranty claim. I would definitely go back for service I would definitely go back for service More

by dan.t.morrow Verified Customer Verified Customer

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Started online, negotiating terms, came to the dealership and test drove the vehicle. Part that took the longest was the car cleaning and waiting for finance. and test drove the vehicle. Part that took the longest was the car cleaning and waiting for finance. More

by mlrhorer Verified Customer Verified Customer

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I took my car in for maintenance, and everything was perfect. The staff was very efficient and friendly. I love this place. They always finish the job on time. perfect. The staff was very efficient and friendly. I love this place. They always finish the job on time. More

by richymayor56 Verified Customer Verified Customer

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I flew from CA to AZ because the deal was so good. Everything was taken care of prior to me arriving. The communication was excellent and I was very happy with the price. Everything was taken care of prior to me arriving. The communication was excellent and I was very happy with the price. More

by Rtfoss Verified Customer Verified Customer

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Great customer service. Received help quickly! They were on there game. Definitely coming back when purchasing a new vehicle. Received help quickly! They were on there game. Definitely coming back when purchasing a new vehicle. More

by juliehernandez.r21 Verified Customer Verified Customer

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Gateway chevrolet made it very easy to buy a car! Loved it! Thank you guys! Loved it! Thank you guys! More

by JACKMW907 Verified Customer Verified Customer

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