Andre Duran
Andre Duran at Porsche Riverside

Andre Duran

Service Advisor

Porsche Riverside

3210 Adams St
Riverside, CA 92504

5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Andre Duran

March 27, 2025

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Employee Rating

Andre Duran was very helpful and my wife and I appreciate his honestly, politeness and professionalism. More

by G.Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Porsche Riverside responded

G.Nelson, We appreciate you for leaving Andre this remarkable review! We are delighted to know that he was very helpful, honest, polite and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

March 22, 2025

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Employee Rating

Everyone at Porsche Riverside provides excellent 1:1 service. Andre Duran took the extra time to ensure they were able to provide the most suitable loaner car when I dropped my car off for service. I in More

by Anniebeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Porsche Riverside responded

Annie, Providing quality and efficient service is so important to us here at Porsche Riverside and we are glad that Andre's efforts met your satisfaction! We are thrilled to know that he took the extra time to ensure you were provided with the most suitable loaner car when you dropped off your car for service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

March 19, 2025

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Was it immediately helped out and all my questions and concerns about my car or answered and taken care of I was treated very well and was updated during the process! More

by beandarrell1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Barbaro , William Barbaro

Mar 20, 2025

Porsche Riverside responded

We are grateful for you leaving us this exceptional review! We are pleased to know that our team answered all your questions/concerns, treated you very well and kept you updated during the process. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

March 12, 2025

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Great customer service! Andre is top notch and will definitely ask for him the next time my Porsche needs anything done. I am a business owner and I can tell Andre is a grea More

by bgonzalesdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Porsche Riverside responded

Providing great service is so important to us here at Porsche Riverside and we are glad that Andre's efforts met your satisfaction! We are thrilled to know that he was top notch and you will ask for him the next time your Porsche needs anything done. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

February 28, 2025

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Employee Rating

Great Service by Andre. Very thorough and provides updates consistently. I Will definitely return. Thank you More

by Arfan Azeem
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Porsche Riverside responded

Arfan, We appreciate you for leaving Andre this spectacular review! We are delighted to know that he was very thorough, provided you with updates consistently and great service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

February 02, 2025

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Employee Rating

Beware beware of service department and service manager Dan Tow! This service manager DAN TOW will do everything he can in order to NOT make a WARRANTY repair. I am utterly shocked at the consistently T More

by braulio.zarate
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Dan Tow, Taylor Theus

Feb 05, 2025

Porsche Riverside responded

Hi Braulio, We appreciate the feedback here and the kind words for our sales team, I will be sure to pass those on. I and the team are well aware of your challenges here and as we have tried to explain to you they are all stemming from your insistence on using a dummy seatbelt to circumvent the safety equipment. If you must continue to drive without a seatbelt on these alarms will continue to be triggered. Although the dummy seatbelt my side step some of them, the device will not trick many of the systems that count on the seatbelt to be fastened while driving. We are unable to replicate these challenges because when we drive the car, we wear the seatbelt. These finding are also supported by PCNA who we have counseled with on this. These issues will stop if you wear your seatbelt. Furthermore, I strongly recommend you wear a seatbelt for more than just turning off the buzzers, please do so for your own safety. Jon Kienle General Manager Porsche Riverside (951) 552-2700

Feb 05, 2025

braulio.zarate responded

I sent multiple video evidence proving the issue was recurring without the seat belt dummy inserted and started happening before I even purchased that. Your own service advisor Andre corroborated! Once again, just doing everything you guys can to avoid warranty repairs. As I said, BEWARE of this service center!

January 29, 2025

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Andre was great to work with, I cannot recommend him enough. His attention and Responsiveness is unmatched. He genuinely goes above and beyond for his clients. By far one of the best service reps I hav More

by braulio.zarate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Porsche Riverside responded

Braulio, Thank you for leaving Andre this terrific review and recommendation! We are happy to know that he was attentive, responsive and went above and beyond for you. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

December 27, 2024

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Employee Rating

Great service and excellent communication. They provided a loaner without any hassle. Andre, the service advisor was excellent. More

by warmer05papaw
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Theus

Dec 30, 2024

Porsche Riverside responded

Thank you for your kind review! We are glad that Andre took great care of you and ensured your experience with us was as smooth as possible. We hope to see you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

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