Anais Frappoli

Made an appointment for my 5000 mile inspection of my 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hou 2025 Grand Highlander Hybrid Platinum Max. Their appointment system is excellent. This dealer has a seamless maintenance process. Got there an hour early; no worries they still checked me in immediately. They have a well oiled system where areas of their maintenance process is integrated and customer interface was comprehensive. They have two customer waiting lounge’s which serves a variety of free coffee and donuts plus free internet while your car is being worked on. They have numerous staff and garage maintenance facilities to handle vehicles like a well run factory. Great customer service. I highly recommend Toyota of North Austin! More

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Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

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It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to sign SEVERAL documents!! I will not return to Toyota North Austin, and I won’t recommend them. More

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The service managers are the world's worst. They are very un-customer friendly, mean, and unprofessional. They are very un-customer friendly, mean, and unprofessional. More

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Quick service done correctly. Service was scheduled the same day and completed in a short among of time. Service was scheduled the same day and completed in a short among of time. More

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