Ana Mayers

Duplicitous lease buyout. Almost 2k of hidden fees, inflated residual buyout cost of the vehicle (not matching my CULA contract), and xx required Insurance policy I did not wa Almost 2k of hidden fees, inflated residual buyout cost of the vehicle (not matching my CULA contract), and xx required Insurance policy I did not want or need. Visions and CULA team are a nightmare to work with. Was forced to finance with Toyota Hackensack as opposed to 3rd party since it was made so difficult. Went to two other Toyota dealers who refused to touch the lease and said I HAD to go back to the original location due to the visions Cula mess that both alternates would not entertain dealing with. Was lied to about the carry-over warranty by Bill. I even verbally compared it to BMWs buyout and certified used car process and inspection. Was assured full warranty carries over 100%- then was asked to buy a 3k policy because it turns out we have no coverage at all once we buy the vehicle. “Oops- sorry for the misinformation- Bill must have misspoke”. Will never go back to Toyota of Hackensack and would have never leased there if I knew what a headache and expense it would be to buyout. Seriously a nightmare and very dishonest. More

by Rachael carroll Verified Customer Verified Customer

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Between my family and I, we have purchased 5 cars in about 10-12 years from this dealership. They make the experience stress free with genuine caring personalities and timely service from the salesperso about 10-12 years from this dealership. They make the experience stress free with genuine caring personalities and timely service from the salesperson, to financing. I wasn't sure about getting another Toyota, but the thought of going through this process elsewhere framed my final decision. Toyota of Hackensack eliminates most of the negatives that come from doing business with a dealership More

by MVMARCHI44 Verified Customer Verified Customer

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Very helpful easy transaction, she let me test drive it and check it all out alone no pressure, beautiful truck and check it all out alone no pressure, beautiful truck More

by FREDDIEAUFERIOJR Verified Customer Verified Customer

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She helped me a lot and she was very friendly. She did a great job. I am definitely advising her. If you want to buy a Toyota near Hackensack, go this dealership and find Ana. Because we visited a She did a great job. I am definitely advising her. If you want to buy a Toyota near Hackensack, go this dealership and find Ana. Because we visited all near dealerships and except Toyota of Hackensack everyone was very rude. Highly recommended! More

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It’s a good dealership I like it I want to tell to my all friends about the dealership. all friends about the dealership. More

by BAHARGULPASHAI Verified Customer Verified Customer

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Excelente atencion y profesionalismo al tratar con los clientes muchas gracias buen ambiente y atención clientes muchas gracias buen ambiente y atención More

by CARO6949 Verified Customer Verified Customer

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Excellent service. I was heard when explaining what was needed. Would definitely do business again. I was heard when explaining what was needed. Would definitely do business again. More

by CHRISTINE.BENAVIDES63 Verified Customer Verified Customer

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John (J-R) the salesman treated me well, sold me the car I was looking for, at a good price, a bit less than advertised, and helped me get it financed, registered, & insured, and i drove it away within 3 I was looking for, at a good price, a bit less than advertised, and helped me get it financed, registered, & insured, and i drove it away within 3 hours of arriving. That was a good day and a win for me. More

by MKORTJOHN Verified Customer Verified Customer

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It was nice. Ana was very helpful. She was patient even when my bank had issues Ana was very helpful. She was patient even when my bank had issues More

by GITMUMBI Verified Customer Verified Customer

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Ana was very helpful ,patient and always reachable even when the process seemed like it was going haywire .She ensured that the sale was completed successfully until we got the car . Thank you Ana . Ki when the process seemed like it was going haywire .She ensured that the sale was completed successfully until we got the car . Thank you Ana . Kind regards , Maggie and James More

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