Ana Beltran

I was in for routine service for my2022 Tucson last week. I was pleasantly greeted and shown where to stop the car. Shortly, Devon came out and directed me to his desk, explained the process, recommended se I was pleasantly greeted and shown where to stop the car. Shortly, Devon came out and directed me to his desk, explained the process, recommended services and costs. Explained that the update and gave me an estimate of the time it would take to complete. He, then, escorted me to the beautiful new waiting area. The waiting was pleasant with comfortable seats , snacks and clean bathrooms. Thank you, Devon. More

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I went to service yesterday 11/18/24, the Latin people who attended me were extremely rude and disrespectful. They gave me bad answers and reluctantly I was asking for a favor when I'm there paying for a who attended me were extremely rude and disrespectful. They gave me bad answers and reluctantly I was asking for a favor when I'm there paying for a service. The next day I went for the scheduled service and the people who attended me equally disrespectful, did not talk to details with me about what they did in the service, they gave me the keys and they didn't even tell me where the vehicle was, and the way to respond was very rude. I'm Latina and I emphasize the Latino people who attended me, it's sad because it should be the same how people are treated, an American person came out and took care of me in a very good and respectful way. I hope my comment helps improve customer service training for Spanish-speaking people, thank you. I took the time to wrote the review to improve the customer service and because I was very disappointed More

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I leased a Highlander 4 months ago from this dealership, paid $7500 down. I talked to the salesperson the very next day and told him I hated the SUV. I have been back many times to try and get them to take paid $7500 down. I talked to the salesperson the very next day and told him I hated the SUV. I have been back many times to try and get them to take the car back and return my $7,500 or at least half of it. I even went down to their Punta Gorda dealership and tried to get them to ground the lease and get a GMC Acadia or Terrain. No deal. They refuse to help me without asking me for a lot more money and a higher payment. Therefore, my mistake. It will never happen again! Basically, I am stuck with this miserable vehicle for 3 years with no recourse other than to tell everyone I know to steer clear of them. More

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Excellent Experience dealing at Gettel Toyota of Lakewood. I would highly recommend Toyota vehicles and the Excellent customer experience when purchasing a vehicle. Lakewood. I would highly recommend Toyota vehicles and the Excellent customer experience when purchasing a vehicle. More

by kgabel0 Verified Customer Verified Customer

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Great dealership with great employees! Their customer service was excellent and they were consistently helpful. Their customer service was excellent and they were consistently helpful. More

by cmann369 Verified Customer Verified Customer

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I am very impressed with both service and sales at Gettel Lakewood. I am much closer to the Bradenton dealership, however, I switched from there to Lakewood following poor service and also had poor sales hel Lakewood. I am much closer to the Bradenton dealership, however, I switched from there to Lakewood following poor service and also had poor sales help at Bradenton later. I can’t say enough good about everything at Lakewood, very impressed with how it is managed, recommended my neighbor there after her bad experience at the Bradenton shop and she is very happy with them as well. More

by Mike@osmse.com Verified Customer Verified Customer

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We were treated so well everyone we came in touch with was so efficient and Scott was the best was so efficient and Scott was the best More

by HHFZ137 Verified Customer Verified Customer

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Everyone was so thoughtful and friendly and did an excellent job. Cannot wait until I come back. excellent job. Cannot wait until I come back. More

by STEAKGRILLMASTER Verified Customer Verified Customer

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Excellent job! I loved the service. The help, my car. Thank you for taking care of it! I loved the service. The help, my car. Thank you for taking care of it! More

by KRISTINAALDANA Verified Customer Verified Customer

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Did a nice quick maintenance check on my car. Everyone was very nice and helpful. Everyone was very nice and helpful. More

by Morawsp Verified Customer Verified Customer

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