Ana Alvarez

CUSTOMER UNFRIENDLY, UNETHICAL BUSINESS - I went to Seattle Hyundai on Aurora Avenue today for a standard oil change, which came to $122.82. When it was time to pay, I was told there would be a 3.5% fe Seattle Hyundai on Aurora Avenue today for a standard oil change, which came to $122.82. When it was time to pay, I was told there would be a 3.5% fee to use a credit card. I opted to pay in cash to avoid the surcharge, but was told they couldn’t accept cash unless it was exact — because they “don’t have cash” to provide change. I gave them $123, expecting my $0.18 in change, but they refused to return it. When I took $1 back instead (effectively underpaying by $0.82), they said that wasn’t acceptable. So, they were fine keeping my extra money, but not okay with being underpaid by a few cents. In the end, my only option was to pay with a credit card and absorb the fee — which felt unethical, customer-unfriendly, and potentially unlawful. Businesses are required to give change when accepting cash. Forcing customers into these choices is just bad practice. I asked to speak to a manager — none was onsite. I then asked for the business owner’s phone number and was told he doesn’t have one. They offered only an email address. The lack of accountability and professionalism is extremely concerning. This is not about the money. It’s about business ethics and customer respect. For me, their reputation and my trust were destroyed — over $0.18. I won’t be returning and would not recommend this place to anyone. This is also posted on google reviews More

by yilmaz.kennan Verified Customer Verified Customer

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The staff is always caring about the customer, setting up the appointment was smooth and quick. We asked to rotate our tires and they said they did it last time so too soon and they don't want to charge us. the appointment was smooth and quick. We asked to rotate our tires and they said they did it last time so too soon and they don't want to charge us. Ana was excellent in her approach, quick and attentive. More

by robert Verified Customer Verified Customer

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Available parts on site. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. More

by SANDRAICU2 Verified Customer Verified Customer

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thanks for the great service! was ready on time, and friendly staff, and prompt communication. was ready on time, and friendly staff, and prompt communication. More

by EGAGLI Verified Customer Verified Customer

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We've enjoyed Hyundai of seattle for more than 10 years. Quality service and workmanship and their professional and friendly staff keep us returning! Quality service and workmanship and their professional and friendly staff keep us returning! More

by DENNISPARON8753 Verified Customer Verified Customer

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We've been going to your facility for more than 10 years and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith a and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith and crew!!! More

by DENNISPARON8753 Verified Customer Verified Customer

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Everyone I worked with at Seattle Hyundai was very helpful and friendly. I took my Ioniq 6 back for a software update, which went very smoothly. Ana was my primary contact with the service departme helpful and friendly. I took my Ioniq 6 back for a software update, which went very smoothly. Ana was my primary contact with the service department and she answered all questions I had and helped throughout the process. More

by DANGC50 Verified Customer Verified Customer

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She’s very attentive to my knees kept me abreast of what’s going on in the department. She’s a great asset to you guys in industry. what’s going on in the department. She’s a great asset to you guys in industry. More

by SAMMYLIPS Verified Customer Verified Customer

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I am a costumer for more then 18 years, I am very satisfied whit all the services satisfied whit all the services More

by DIETERR Verified Customer Verified Customer

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We had great experience. Marco was fantastic. Friendly, focused and great communication. Would highly recommend! Thanks Marco Marco was fantastic. Friendly, focused and great communication. Would highly recommend! Thanks Marco More

by rcarlisle0 Verified Customer Verified Customer

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