Amy Ludlum | Page 3

My salesperson Amy possessed extremely high customer service. She was friendly, professional, and she kept me advised of the status of my new car order every step of the way! In addition, all of the o service. She was friendly, professional, and she kept me advised of the status of my new car order every step of the way! In addition, all of the other staff members with whom I came in contact in conjunction with the March 17 pickup of my vehicle at the dealership also possessed great expertise and customer service. I highly recommend this dealership, and there aren't enough words to express the wonderful qualities that the vehicle possesses! More

Report | Print

We purchased two BMW’s this year working closely with John, Jemar, Susan and Amy. John was expert in explaining the models, features and year differences. John is incredibly responsive to phone calls John, Jemar, Susan and Amy. John was expert in explaining the models, features and year differences. John is incredibly responsive to phone calls, questions that inevitably arise when purchasing a car, and “low pressure” at decision time. We have full confidence and trust in John, and is a major reason why we chose The BMW Store. Post sale support from Jemar (Finance), Susan and Amy (BMW Geniuses) is excellent. Jemar does a great job at simplifying a tough process. Explanations to our many questions were very informative. Susan and Amy are truly genius in explaining different settings to enhance the overall driving experience. We learned a lot during the BMW Genius discussions! Many thanks to The BMW Store for a customer centric approach and awesome Driving Machines!! More

Report | Print

Amy gave such fantastic service- I cannot praise her highly enough. We visited 4 other dealerships on our search and Amy is hands down one of the most professional, respectful, knowledgeable, and sophis highly enough. We visited 4 other dealerships on our search and Amy is hands down one of the most professional, respectful, knowledgeable, and sophisticated salespeople I have encountered. When I walked into the sales room without my husband this afternoon, We just ordered an X5 with her and I have to say that she made the process as quick and easy as I ever could have imagined! What a great experience. 10 out of 10! More

Report | Print

We had a great experience with Ms. Ludlum. She was very professional and kind. My wife is very happy with the car. We both felt like we were treated with respect and care. professional and kind. My wife is very happy with the car. We both felt like we were treated with respect and care. More

Report | Print

What an awesome group of folks! Absolutely so impressed with this dealership. Emily was always accessible, always attentive, and always super kind. There aren't enough positive words I could heap on Emily with this dealership. Emily was always accessible, always attentive, and always super kind. There aren't enough positive words I could heap on Emily. She is just awesome. Ric, and many others at The Store, were always professional and available to assist at any time. In the future, when I am ready for my next leased BMW, I will return to The BMW Store. I cannot imagine buying from any other dealer. And I just love my new BMW!!! More

Report | Print

I was very happy with my experience at The BMW Store. With ongoing production issues in the current climate, it took longer than expected to receive my new car, but Amy kept me updated on the progress, a With ongoing production issues in the current climate, it took longer than expected to receive my new car, but Amy kept me updated on the progress, and managed to source a car that was an upgrade on the original. The process of my first visit, to picking up the car, was seamless and everyone I dealt with was friendly and professional. More

Report | Print

We had a very pleasant experience. We received excellent service and follow up. Loving the car and looking forward to a continued relationship with the dealer. service and follow up. Loving the car and looking forward to a continued relationship with the dealer. More

Report | Print