Amy Carpenter
Amy Carpenter at Manly Honda
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Amy Carpenter

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.3
96 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

9 yrs, 5 mos

Languages Spoken

English English

4.3

96 Reviews

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96 Reviews of Amy Carpenter

January 30, 2025

Dealership Rating
Employee Rating

Excellent service, exceptional services reps, Lots of the coffee and good treats. Will be back More

by RASMITH5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2025

Manly Honda responded

Hi RASMITH5000, I am so glad you enjoyed the coffee and treats! Thank you for sharing your experience. Until next time, Your Manly Honda Team

August 22, 2024

Dealership Rating
Employee Rating

Lucy was amazing as always! Knows her job and gives you an excellent guest experience. She gets a five star review. I was a bit disappointed with the tech as during the insp More

by DANALEAVITT71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucia Chavez Lopez

February 07, 2024

Dealership Rating
Employee Rating

Two Lyft drivers refused to take me an my medical service dog home after drop-reported to Lyft. Amy wrote down the wrong license plate number on the DMV form More

by lyda.hilbert
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter

January 17, 2024

Dealership Rating
Employee Rating

Simple, straight forward, and courteous. I would definitely come back to the dealership for future service. More

by nmiller0113
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter

January 16, 2024

Dealership Rating
Employee Rating

The new system to show video at the moment when technician work in you car it's excellent Thanks for that. And employees are very friendly. More

by XAVIEROMNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 14, 2024

Dealership Rating
Employee Rating

I waited over 3 hours for a checkup - cars that came after me were handled before me No update or communication in between - low energy of the whole place - taking us, customers for granted More

by Satnarayan
Recommend Dealer
No

Other Employees Tagged: Amy Carpenter

Jan 15, 2024

Manly Honda responded

Hi Satnarayan, My name is Jose Rocha customer experience manager I can be reached at 707-535-1163 or jrocha@manlyauto.com. apologies that we didn't provide excellent service I can't find a profile with your username can I please get your phone number we use I like to call you tomorrow and get more details on how we can improve..! We value you and your business. Best Your manly Honda Service team

January 13, 2024

Dealership Rating
Employee Rating

My Honda Sport Touring Hatchback ? ? was supposed to be fixed before the end of the end of 2023 and I was supposed to get a phone call from customer service. No one called back. Few day More

by INFO92
Recommend Dealer
No

Other Employees Tagged: Amy Carpenter

January 13, 2024

Dealership Rating
Employee Rating

Needs better communication Better communication about what my car needs before I am told it's ready, so I can make the decision as to whether I want to get the additional items fixed the same day More

by MSIYAM.LCSW
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter

January 12, 2024

Dealership Rating
Employee Rating

As usual, excellent experience. My car is in the best hands. Advisers are friendly, helpful and know their job very well. More

by jp
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter

December 30, 2023

Dealership Rating
Employee Rating

I'm really sorry but I do not like being forced to complete a survey. More

by edwest0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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