Ambrose Orlando | Page 6

buying new we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. More

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Great experience at Thomas Ford I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of those small crossover SUVs I’ve been seeing around town. I scoured the car review websites and learned that the 2014 Ford Escape was one of the top rated small SUVs. My search brought me to a few car dealers on the north shore. The cars I drove were all very nice and I think I would have been happy with any of them; however, walking into Thomas Ford gave me a feeling of genuine friendliness, sort of like what car dealers were like many years ago. I was greeted by Ambrose Orlando, who would become my sales consultant. Ambrose went over the finer points of the Escape and did so in a knowledgeable and enthusiastic manner. I did not feel pressured to make a decision that day, but, based on what I had learned on my own about the Escape and what Ambrose was telling me, I was ready for a test drive. It went well…a sporty, quick handling tight drive and enough power for me. I wasn’t quite ready to make that final decision, so during the week I test drove some other small SUV’s. It came down to two cars – the Escape and (ok, I’ll say it) the Honda CRV. Both great cars. With almost everything being equal in the performance of the cars I test drove, what sold me on the Escape was the extras in the interior like Sirius Radio and the Ford Sync technology. Also, the great customer service I received from Ambrose Orlando and Thomas Ford helped me to my final decision. I’d also like to give a thumbs up to Finance Manager, Gary Sbordone, who patiently guided me through all the paperwork needed to lease my new Escape. I’m confident I made a good decision in choosing Thomas Ford, and, best of all, I’m enjoying driving my new 2014 Escape . More

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We were greeted as we walked in the door and from the start the salesman was friendly and helpful in directing us to the vehicle we were interested in. While the process was long, four hours, everyone k start the salesman was friendly and helpful in directing us to the vehicle we were interested in. While the process was long, four hours, everyone kept us involved in the process to finalize the trade in price and explain the details of coming to the end figures. The service people are also very accommodating. More

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This was my first service visit for my 2013 Ford Focus, purchased new last year with excellent help and advice from Ambrose Orlando on the car itself and Gary Sbordone on the financing. The recent service purchased new last year with excellent help and advice from Ambrose Orlando on the car itself and Gary Sbordone on the financing. The recent service included an oil change, fluid checks, tire rotation, and repair of a tire with a slow leak. Kevin Sgro handled everything professionally, quickly, thoroughly, and in a very friendly manner too. Kevin, Ambrose, and Gary are the among the main reasons I have recommended Thomas Ford to at least a dozen people this past year alone. Kevin also saw to it that a small bolt from under the front fender that I lost (when I accidentally tapped the front of the vehicle) was replaced during my service visit. The car is GREAT ---- love driving it and it suits me perfectly. I'm also getting terrific gas mileage. Having the service done right at Thomas Ford gives me great confidence that I'm going to be driving this car for many years to come. Thomas Ford is what I would call a "downtown" business----not some sleek "auto mile" showroom that tries to make you feel like you're in the mezzanine of a Las Vegas hotel. They put their money in people and the products, not interior design. (That is not to say that I was in any way uncomfortable there------the waiting room, TV. complimentary coffee, reading materials are all fine............just not overly fancy.) It's a "real" dealership and service department, with honest, highly competent, friendly people who really know their products and do their best to match you with the right one. More

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My life was changing and I was getting a divorce and selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch w selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch with me for what seemed a year and we checked in and I let him no where I was money wise...To have someone call you to see how things were going...and I was able to let him know where I stood time frame to buy the car....Well things didn't work out money wise ....The nite before I was suppose to meet Ambrose my brother and I were looking in the ford parking lot looking at cars....Then out came this man who was polite and the minute he started talking I new he was Ambrose....This was the first time we met all the other times we were on the phone...He started to show me cars....and I took the 2004 ford focus for a ride with Ambrose .and I bought it that day....If it wasn't for Ambrose and staying in touch for a year....I don't think I would have bought a ford.....But I am so happy with my car that I would recommend you and I have...You see I don't know much about cars, but Ambrose did and told me everything I needed to know and I was treated like a person not like a number...Ford reminds me of a family and you get that relaxed feeling when you go there....So I have to thank Ambrose Orlando thank you for your help with finding my car that im in love with....and that year that you stayed in touch...THANK YOU Linda Brown More

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I am given Thomas Ford an Excellent rating as I purchased a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated v a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated very nice by each employee I came into contact with. One of the times there Ambie was on a test drive with another customer and Tony stepped right up to help me instead of leaving me waiting. From the beginning process to the day I picked my new vehicle up I had great help from all including Jeff and Gary and this is my second purchase at Thomas Ford and it will be my next vehicles dealership with out hesitation. All keep up the great work and I will let all my family and friends know how great of a dealership Thomas Ford of Beverly is. More

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I was very happy with my 1998 Ford Ranger until the frame literally came apart due to corrosion. The break occurred while I was traveling on a bad road and I barely noticed it except that the ride suddenly literally came apart due to corrosion. The break occurred while I was traveling on a bad road and I barely noticed it except that the ride suddenly got a lot rougher. In spite of that event, I had been very happy with the vehicle and was determined to find another one. It wasn't easy because the ranger had been discontinued two years ago, but I searched on-line and found two low mileage 2011's. One was nearby at Thomas Ford where my old Ranger had been repaired on several occasions and I was very happy with the work so I made that my first stop. I was prepared for the usual high pressure treatment from sales people, so I mentally rehearsed an exit strategy as I walked into the dealership. As it turned out, I had the good fortune to be greeted by Ambrose Orlando who was exactly the opposite of what I had expected. He's a very calm and courteous person who listened to my plan to replace the old pickup and answered all of my questions. Most importantly to me, he never tried to push a quick sale. I told Ambrose that I wasn't prepared to buy on that occasion, but I was very interested and that I would come back with my wife who also would be driving the pickup. We shook hands and I left the building unmolested. No last minute sales pitch, no introduction to the "sales manager". I never made it to the other dealership because with my previous experience in their showroom and the fact that they have a very good service department, I decided that buying from Thomas Ford was my best bet. The next day my wife and I sat down with Ambrose we were able to obtain a fair deal on the Ranger. Long story short; thanks to that favorable first impression and the company's philosophy of treating customers with respect, we're now enjoying our "new" Ranger and we know that whenever we need them, the dealership will take good care of us. More

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I had a tremendous expirence working with the staff at Thomas Ford. I was looking at new escapes with Ambrose and also told him after test driving the escape with him that I would also be looking at the s Thomas Ford. I was looking at new escapes with Ambrose and also told him after test driving the escape with him that I would also be looking at the suburu outback.He gave me his card and assured me that he would be there for me.I called him a couple days later and said thanks for his help but I had to put off puchasing for a month or so but I would get back to him in a months time and he again said that any questions or concerns that he would be there for me.In that months time the suburu dealership called me at least 9 times and 3 different people doing the calling harrassing me on my cell phone at work after I told my suburu salesman the same thing I told Ambrose! Why Im sharing this part of my story is we all have heard about the pushy high pressure car salesman( and believe me ive dealt with my share in the past) and thats what I got with the suburu dealership and their employees! After a months time I stopped in Thomas Ford to talk to Ambrose and he was busy with another customer. As I was waiting for him Gary came up to me and introduced himself and said that David could help me until Ambrose was free and Dave took me out test driving. When we returned I was sold on this car and then Dave and Gary got the paper work rolling , Ambrose was free and he helped out and I was so impressed with the team effort invovled. Here I was wanting to be loyal to Ambrose and to make sure he got the commision but that was the last thing on his, Gary's or Dave's mind as all their effort was to make me comfortable and to expedite the process. EXCELLENT across the board Thomas ford is and a total breath of fresh air in todays world.Im not a number or a customer I feel like Im a friend. So I cant say enough about Thomas Ford, if you want competitive fair pricing,friendly genuine people, and want to leave out the pushy arrogant salesmen please go in to Thomas Ford and check them out as you wont be dissapointed. Nick P. Salem,Ma Proud escape owner and friend of Thomas Ford! More

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These guys were more than helpful in getting my into a new car that I was not only excited about, but that was also practical and fit my requirements of a strict budget. I knew very little about the whole new car that I was not only excited about, but that was also practical and fit my requirements of a strict budget. I knew very little about the whole car buying process, but these guys made it simple, easy, and exciting. They focused on what I wanted and needed in a car, giving me tips and helpful advice along the way. They treated me like they cared about making a practical choice and not a choice that I couldn't afford or that was a big sale for them. They expressed their excitement in my first car purchase, making it that much more enjoyable. It was a great experience buying from these guys and I couldn't imagine my first car purchase being any more exciting / pleasing! More

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I purchased my new Ford Fusion Hybrid at Thomas Ford because some months earlier when I began shopping for a new car, I received the best information and the most courteous treatment (Ambrose Orlando) o because some months earlier when I began shopping for a new car, I received the best information and the most courteous treatment (Ambrose Orlando) of all the dealerships I'd visited. Once I was ready to buy, I went back to Thomas Ford and to Orlando where all of my questions were answered and there was zero pressure to buy. I'm 66 year old and have owned many cars (this is my first American car since 1978)and can honestly say that this was the most pleasant automobile buying experience I've ever had. More

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