Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 74

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.8
778 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

13 yrs, 9 mos

Languages Spoken

English English

4.8

778 Reviews

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778 Reviews of Amber Young

February 13, 2023

Dealership Rating
Employee Rating

Friendly. Professional. Excellent customer service. Accommodating. Service dept kept me apprised of stages of service on my car. I was only in for recall notic More

by debmaloney28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

February 10, 2023

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Great happy respect satisfaction love pleasure honesty beautiful no money no honey thanks so much More

by ibosalman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

February 01, 2023

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I realize business is slow,but trying to push false diagnosis on your customer is a xxxx shame. More

by Bulldogz4300
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Sam Charbonneau

Feb 02, 2023

Otto Cadillac responded

Hello, I am very sorry to hear that you had a less than desirable experience at our service department. I can assure you that your diagnosis tests were not manipulated in any way. Otto Cadillac has been a successful, reputable business for over 40 years and we are not in the business of creating a false diagnosis to increase business or revenue. If you would like to discuss this matter with me directly, please call the number at the bottom of this response. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Feb 02, 2023

Bulldogz4300 responded

I stand by my remarks and have a mechanic to back up what I have accused Otto Cadillac for. Bed business practices, fudging pressure guage reading to make things look worse that they were. Also insisting on wheel alignment that wasn't needed

January 27, 2023

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I've been coming to Otto Cadillac for service for more than 13 years. They are always able to schedule my appointments at my convenience and I have never experienced any problems with the work that was do More

by ctrisca1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

January 22, 2023

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Wonderful, friendly and attentive! Knowledgeable and understanding. The entire team worked together and were very professional. More

by kat2105
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Recommend Dealer
Yes

Other Employees Tagged: Dawn Crossley, Dan k

January 20, 2023

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Excellent communication and customer care. I enjoyed talking to the service staff. Very responsive to questions. More

by James Hu
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Recommend Dealer
Yes

January 19, 2023

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Everyone is so accommodating and takes the time to make your experience worry free and as quick as possible! More

by lmh2mlh
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

January 04, 2023

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Great service and really nice people. Love having my truck serviced there. Will continue to do service there. More

by paperboy112.fw
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

January 03, 2023

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As always, I was well taken care of at Otto Cadillac. Bill and Amber are excellent employees and they exemplify what customer service is all about. More

by MCARLSON4
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

January 02, 2023

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Otto Cadillac has the best service I have ever received from a dealership! Service Advisors are great and knowledgeable!! More

by mhdorr111
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

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