Amber Young
Amber Young at Otto Cadillac
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Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
467 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

4.7

467 Reviews

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467 Reviews of Amber Young

February 04, 2025

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great service and friendly faces that make you feel welcome! they get you right in and out so you can continue on with your day. More

by KWISLER
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Recommend Dealer
Yes

January 31, 2025

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Great customer service, on time service, friendly staff! I would highly recommend Otto to friends and family More

by kbanagan
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Recommend Dealer
Yes

January 30, 2025

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Very unsatisfied with service. Didn’t even check air pressure in tires after rotation. Wanted to charge additional $149 for dirt/debris in wheels. Refused service. Brought to car w More

by jenhug27
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Recommend Dealer
No

January 29, 2025

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I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ More

by dkhavnen1
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Recommend Dealer
No

Other Employees Tagged: Bill McLean, Roger Prentiss , Deanna Budhoo

Jan 30, 2025

Otto Cadillac responded

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We always aim to provide excellent service, and we regret any frustration caused during your visit. Regarding the voltage issue you mentioned, our technician followed standard diagnostic procedures, which showed the voltage readings were within the acceptable range for your vehicle. We understand that car issues can sometimes feel complex, and we always welcome further discussion or a second opinion if you believe there’s an underlying issue that wasn't addressed. We also noticed that your review mentions an employee who is no longer with us. Rest assured, the team working on your vehicle during your visit is fully trained and up-to-date with the latest service protocols. We’d be happy to discuss your concerns further. Please feel free to reach out directly to Roger Prentiss at 518-869-5000 so we can ensure your vehicle is thoroughly inspected and you feel confident in the repairs. I understand he has reached out to you. If you need anything else in the future let us know. We value your business and hope to have the opportunity to resolve this matter for you. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 18, 2025

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Excellent service and professional treatment continue please see you next time for the same reason More

by guven
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Deanna Budhoo

January 15, 2025

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Great people and company. They are very accommodating and always communicates any additional needed work before they attempt to work on that additional work with an approval f More

by mpomaa27
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Deanna Budhoo

January 14, 2025

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This is a premier dealership. You are treated amazing from the time you drive up until you leave. Their communication and availability are the best! Great service! More

by TOBY.RABENBURG
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

January 13, 2025

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The dealership is very responsive. I pulled in the driveway in front of the garage door. They open the door and immediately took care of me. And from there on it was all good. More

by davidslosek
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

January 11, 2025

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Five Star dealership in every way, from Mike Caccese who helped me find the perfect car and Ryan the finance manager that helped make it mine. This is the only dealership you need!! More

by kskelly04
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Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese

January 11, 2025

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Everyone was very nice. On time Happy to help with loaner and all other needs More

by Lynniebell
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Recommend Dealer
Yes
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