Amanda Mendenhall
Amanda Mendenhall at Harry Robinson Buick GMC
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Amanda Mendenhall

Assistant Service Manager

Harry Robinson Buick GMC

6000 South 36th Street
Fort Smith, AR 72908

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3.9
49 Reviews

Welcome to our website and I hope to meet you at our dealership! I worked in our Service Department for over 7 years where I had the opportunity to meet a lot of people and learn customer service skills. In 2013, I moved into the Customer Care Specialist, and I get to use the customer service skills I learned in our Service Department every day. My job involves contacting customers to ensure they are ?Completely Satisfied? with their experience, contacting customers we haven?t seen in awhile to make sure everything is ok with their vehicle and notifying customers when there is recall from General Motors. It?s my goal to keep a customer for a lifetime and earn their family's business too. I graduated from Southside High School ? Go Rebels! I enjoy volunteering in my community and have been an active member of the Junior League of Fort Smith since 2005. When I?m not working I enjoy spending time with my family, riding horses, camping, and going to the lake.

Dealership Experience

19 yrs, 9 mos

Industry Experience

19 yrs, 9 mos

Languages Spoken

English English

3.9

49 Reviews

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49 Reviews of Amanda Mendenhall

October 24, 2024

Dealership Rating
Employee Rating

Worst experience that I've ever had with a dealership in my life and I manage 50 fleet vehicles and deal with shops on a daily basis ! No communication at all in the service department and they raised the q More

by randymcclaine
Recommend Dealer
No

Other Employees Tagged: Micah Nesbit

September 12, 2023

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Great team at Harry Robinson. Very happy with the process of buying my brand new truck! More

by Chad Adair
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Recommend Dealer
Yes

July 16, 2023

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Johnny Durham was our seller and he was very helpful and provided quick service! Every one we encountered had great customer service. More

by chloefiore13
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Recommend Dealer
Yes

January 27, 2023

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Derek has always been a Great salesman! I have bought several vehicles from him. Very knowledgeable about the trucks I've purchased! Always follows up with me. Service after the sale is one More

by firemedic_10
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Recommend Dealer
Yes

January 04, 2023

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Had the best experiences with this dealership in buying my car and getting it looked at More

by millerdestinie21
Sales Price Transparency
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Recommend Dealer
Yes

October 11, 2022

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communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh More

by susanp321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 17, 2022

Harry Robinson Buick GMC responded

Nicole, unfortunately, the lift on your truck is stretching your ABS line too far. I know that you were under the impression that the lift was factory installed, according to the GM build specifications for your VIN; it was not. Since you require a modification and not a repair, this isn't something covered under your warranty. Although we would love to be able to work on this, your truck needs to be taken to a body modification shop for either a longer ABS line or to have it re-routed so that it doesn't interfere with your steering. I want to apologize for our lack of communication. We recently tried a new process for getting messages to our service team, which glitched and did not deliver messages correctly and lost an unknown number of messages. At the same time, we were under the impression it was working. Now that we have become aware of & gotten this fixed, I hope that the quality of our communication and response times have improved. I am sorry we have lost your business & again, I apologize for our communication issues. Thank you for your feedback.

Oct 18, 2022

susanp321 responded

this is not nicole but she may want to see that yall werent communicating with her as well..

December 31, 2019

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Trey did an awesome job helping find a car for my daughters 1st car. I just let him know what I was looking for and my range and he kept searching until he found the car that was just right. He found More

by Jeremy
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Thompson, Adam Archer , Trey Creekmore

December 16, 2019

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Employee Rating

Ricky Mars helped me with my car problems and explained how it works. He was very very helpful. After he helped me it all made sense. More

by Morgan57smiley
Recommend Dealer
Yes

Other Employees Tagged: Alexis Brown, Adriana Burton

August 17, 2019

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super fantastic experience! I have never had more pleasant transition while making a car deal Everything went smoothly and I had the most amazing team helping me. A big shout out More

by Gail Pelham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 25, 2019

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Great customer service Robert went above and beyond, even after having issues with the vehicle, to make the experience less painful. Thanks to Robert and everyone that help More

by coachlwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Wilson, Pam Thompson, Saralinna Azis , Naisleth Day, Robert Day

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