Amanda Badgewell
Amanda Badgewell at Serra Volkswagen
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Amanda Badgewell

Service Advisor

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

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4.7
527 Reviews
4.7

527 Reviews

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527 Reviews of Amanda Badgewell

December 05, 2024

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Employee Rating

Joe in the Serra Volkswagen service center is a 10/10 employee. Our experience with Joe has made us Serra customers for life. More

by bprice
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane , Joe - Service Center

December 04, 2024

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Very friendly and smart staff. They took me on time and finished early. Thank you! More

by steveashlee
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Recommend Dealer
Yes

December 04, 2024

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All personnel at Serra Volkswagen were caring, knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. More

by ennis_t
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Recommend Dealer
Yes

December 04, 2024

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When I arrived the staff was confused and rude. The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was sche More

by fowlercassondra
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Recommend Dealer
No

Other Employees Tagged: Joshua Lane , If Amanda was the Caucasian girl then that’s her rating. I think the heavy set gentleman was Jo.

Dec 04, 2024

Serra Volkswagen responded

We appreciate our customers and sincerely apologize for the confusion. The apointment in which Ms. Fowler had scheduled was for installing a remote start kit. We were unaware of the fog light issue until Ms. Fowler arrived. We are not sure where this information origianlly came from in regard to installing a remote start kit, as we are not sure if the appointment was made online or called in, however, we do state the reason for the appointment when we call to confirm with the customer. During the inspection of her fog lights, no one menat to imply in any way that Ms. Fowler could not tell if the light was working or not. Our technician did check both lights and they seemed to be working properly. However, Ms. Fowler insisted on changing the bulb, so we did. We also showed Ms. Fowler how to properly operate the fog lights as they are controlled by a different way than her previous vehicle. The service advisor does admit that the technicians music was a little loud that day and he sincerely apologies. He misread the situation and thought that Ms. Fowler was making a statement instead of a complaint. There should not be an issue with this in the future as, out of respect to our customers, the technicians have been told to keep their music at an acceptable level or face disciplinary action.

Dec 05, 2024

fowlercassondra responded

Thanks for your feedback. As for the remote start kit, I asked about the cost for installing one when I made the original appointment for the light. Told them we could discuss it more when I came in for the Saturday appointment. The week prior to the Sat. appt. I received a call from a female who informed me that kits cannot be installed on the weekend. I stated I understood and was just trying to get an estimate. She then asked me if I still wanted to keep the Sat appointment I told her yes, I need my light fixed. For some reason she felt the need to repeat herself. If the calls are recorded, go back and listen. This is why I was upset when after arriving for the appointment, I was told they didn’t have my parts in order to fix the lights, that they had me down for the remote start kit installation which they don’t even do on Sat! No one has gas, nor time to waste! The staff communication is poor. Yes Jo did show me how to operate the lights which I feel could have been done prior to replacing. I tested the lights when it got dark and had no idea that when the switch is pushed in and on auto, when you turn the turn signal on, one non blinking flood light comes on as well. Seeing this I guess is what made me think the other was out. But like I explained, I would be parked and my son would get out to check it and one would be out then as well. Definitely don’t just give money away.

November 27, 2024

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My appointment was at 8 am but they didn’t open until like 8:10-8:15, they should be there by 7:30 to get everything opened before the first appointment More

by jace5bray2
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

November 24, 2024

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Everyone is always so very nice when I go. This is my number one place to get service on my cars. Never a issue More

by doriturner44
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller

November 24, 2024

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There is really not much to say but the service was good and what I expected. More

by bhinton085
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane

November 22, 2024

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It was great. They even have transportation so I didn't have to call an uber. thanks alot More

by shannaferguson
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

November 18, 2024

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I have taken a couple cars to this dealership and they always do a good job. More

by korey752
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

November 09, 2024

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Employee Rating

The team has always been informative to what any of my issues or concerns have been. Stright forward. This last visit was for an oil change I had prescheduled. I was in and out with in 30-45 minutes. More

by afowler4
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane , Everyone who is at the service department front desk when you walk in.

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