Alyssa Ussery
Alyssa Ussery at INFINITI Roseville
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Alyssa Ussery

Cashier

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.8
19 Reviews
4.8

19 Reviews

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19 Reviews of Alyssa Ussery

April 21, 2025

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Employee Rating

Marco, Dan, Alyssa, and the rest of the Infiniti Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! More

by Christopher G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Jairo Gutierrez , Esther

April 19, 2025

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Employee Rating

Alysssa picked up my car and returned it and kept in touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m More

by JAM6060
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo Gutierrez

Apr 21, 2025

INFINITI Roseville responded

Thank you for taking the time to share your feedback and for recognizing Alyssa’s professionalism. We understand the frustration with delays, especially when you're dealing with a check engine light. Unfortunately, shipping times for parts are managed directly by the OEM, and while we try our best to expedite every order, we don’t have control over those timelines. We truly appreciate your patience and are here if you need anything further while the part is en route. If needed, please feel free to contact our Service Manager, Michael Jeffries at 916-770-8400.

April 11, 2025

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Employee Rating

My car was in & out for a new battery. Quick & efficient & got me back on the road. More

by ROZAN.ESPARZA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jairo Gutierrez

Apr 14, 2025

INFINITI Roseville responded

Rozan, Thank you for the positive review! We are so glad your visit was quick and efficient! We look forward to the next time.

April 07, 2025

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Everyone I had contact with was very friendly. My service took exactly as long as I was told it would, and my car looked great afterward. Thank you Infinity Roseville! More

by TYSHALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Berry

Apr 08, 2025

INFINITI Roseville responded

Thank you so much for the amazing review! We are so glad to hear you had a seamless service visit with us. We look forward to continuing to serve you!

March 01, 2025

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I had an 8am appointment, but my car wasn’t serviced until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it wa More

by ERIKBOYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Berry

Mar 05, 2025

INFINITI Roseville responded

Erik, Thank you for your feedback. We apologize for any confusion regarding our appointment process and for the delay in servicing your vehicle. We appreciate you sharing your experience, as it helps us improve our operations. We’re glad to hear you were satisfied with the service itself, and we hope to have the opportunity to serve you again in the future.

February 28, 2025

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Employee Rating

Thank you Jairo! Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. More

by MADDENP43
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo Gutierrez

Mar 03, 2025

INFINITI Roseville responded

Thank you for your kind words! We’re so happy to hear that Jairo was able to assist you and keep you informed throughout the process. If you need any further assistance in the future, feel free to reach out.

February 15, 2025

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Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't fin More

by FESTERSEN
Service Price Transparency
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Service Communication
Recommend Dealer
No
Feb 24, 2025

INFINITI Roseville responded

FESTERSEN, Thank you for sharing your feedback and for being a valued customer since 2015. We’re sorry to hear that your recent experience didn’t meet your expectations. We’d appreciate the opportunity to discuss your visit further and see how we can assist. Please feel free to reach out to our Service Manager, Michael Jeffries, at 916-770-8400.

January 31, 2025

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Great customer service. First class dealership. I have been a customer for all ten years. More

by JANTES04
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Feb 03, 2025

INFINITI Roseville responded

Thank you for the kind words! We are so glad you had such a wonderful experience with us. We truly appreciate the loyalty and look forward to many more years to come!

January 30, 2025

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Great customer service by Micah- he explains everything in detail and seems to genuinely want what’s best for the customer. More

by SBENNETT505
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

Jan 31, 2025

INFINITI Roseville responded

Thank you for the wonderful feedback! We’re so glad to hear that Micah provided great customer service and took the time to explain everything in detail. It’s always fantastic to know that our team is looking out for what’s best for you. We really appreciate your kind words and hope to see you again soon!

January 08, 2025

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Employee Rating

Micah was wonderful! Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He More

by CARRIEFKING
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

Jan 09, 2025

INFINITI Roseville responded

Thank you so much for your wonderful review! We're thrilled to hear that Micah was able to provide such excellent service and keep you informed every step of the way. His communication and attentiveness are exactly what we strive for, and it's great to know that he made your experience smooth and stress-free. We’ll be sure to pass along your kind words to him! We're grateful for your trust and look forward to assisting you again whenever you need service or repairs in the future. Thanks again for choosing us, and we’ll be happy to have Micah help you next time!

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