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Alyssa Ussery
Alyssa Ussery at INFINITI Roseville
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Alyssa Ussery

Cashier

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Alyssa Ussery

November 14, 2024

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Employee Rating

I am always pleased with Matthew every time I come in. He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the s More

by ASHLEYLACH27
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Matthew Berry

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Nov 15, 2024

INFINITI Roseville responded

Ashley, Thank you for taking the time to share your experience and for recognizing Matthew's dedication to his customers. We're thrilled to hear he's made such a positive impact on your visits. However, I’m truly sorry for the extended wait time you experienced during your recent service. We understand how valuable your time is, and we apologize we didn't meet your expectations. Please know that we're actively working on improving our service efficiency to ensure quicker turnaround times. Your feedback is essential to helping us make these improvements. If there’s anything we can do to address your concerns directly, please don’t hesitate to reach out to our Service Manager, Michael Jeffries. We’d love the opportunity to restore your confidence in our service. He can be reached at (916)770-8400

November 13, 2024

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Always very helpful and thorough. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. More

by CORDIER53
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Jairo Gutierrez

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Nov 14, 2024

INFINITI Roseville responded

Thank you so much for your kind words! Keeping you informed and updated is important to us, and we're glad that the photos and communication made the process easier for you. If there's ever anything more we can do, please don't hesitate to reach out. We appreciate your trust and look forward to helping you again in the future!

November 09, 2024

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Micah is awesome and so friendly. Can’t wait to see your newly remodeled showroom! More

by FRANCONANCY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Bermudez, Dan Chastain, Jairo Gutierrez, Sam Cruz, Michael Jeffries, David Spiller, Matthew Berry, Micah Caplan

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Nov 11, 2024

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Micah! We appreciate the kind words and look forward to assisting you again in the future!

November 08, 2024

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Employee Rating

Onsite construction made my visit confusing and a bit frustrating. Employees didn’t ask if I needed assistance, I had to ask them. More

by mlamark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Berry

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Nov 11, 2024

INFINITI Roseville responded

Thank you for your feedback. I apologize for the confusion and frustration caused by the onsite construction during your visit. Our goal is to provide a smooth and welcoming experience, and I’m sorry we fell short this time. Your experience is important to us, and I’m here to help if you need any further assistance or have additional feedback. Sincerely, Marco Buscaglia Executive Manager 916-216-8386

November 04, 2024

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Micah is fabulous! !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. More

by tonillipp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Bermudez, Micah Caplan

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Nov 04, 2024

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Micah! We are so glad he left such a lasting impression. He really is amazing and we're so fortunate to have him on our team! We look forward to the next time we can assist you!

November 04, 2024

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Tech communicated w/ updates, service was timely (waited for car), waiting area was clean, no one tried to sell me anything i didn’t need! More

by KIERNORTON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo Gutierrez

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Nov 05, 2024

INFINITI Roseville responded

Thank you for your amazing feedback! We're so glad you had a wonderful service experience with us. We look forward to the next time we can assist you!

November 03, 2024

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Everything was great with no issues. Thank you for the quick response and service. I plan on coming back. More

by FNAJERA99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

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Nov 04, 2024

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a wonderful experience with us! Amazing customer service is our top priority and we're happy to hear we hit the mark! We look forward to the next time we can assist you!

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