Alyssa Ussery

I had an 8am appointment, but my car wasn’t serviced until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it wa until 930am and completed until 10am for an oil change and inspection. I inquired as to why it took so long for my car to be seen and was told it was first come first serve. I pointed out that I had an appointment, and Matthew informed said that didn’t matter. Clearly, there is a misunderstanding of what an”appointment” is at this service center. Otherwise, everything else was handled perfectly and I was satisfied with the result, but won’t likely return due to the “appointment” policy. More

by ERIKBOYME Verified Customer Verified Customer

Report | Print

Thank you Jairo! Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. More

by MADDENP43 Verified Customer Verified Customer

Report | Print

Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't fin One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review. More

by FESTERSEN Verified Customer Verified Customer

Report | Print

Great customer service. First class dealership. I have been a customer for all ten years. First class dealership. I have been a customer for all ten years. More

by JANTES04 Verified Customer Verified Customer

Report | Print

Great customer service by Micah- he explains everything in detail and seems to genuinely want what’s best for the customer. in detail and seems to genuinely want what’s best for the customer. More

by SBENNETT505 Verified Customer Verified Customer

Report | Print

Micah was wonderful! Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He clearly communicated the timeline with me so I was never in question. We spoke by phone twice, in person once, and 6-7 texts all in 24hours. I will ask for him the next time my car needs service or repair! Thank you, Micah! More

by CARRIEFKING Verified Customer Verified Customer

Report | Print

Always excellent service . Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA More

by KERRY1919 Verified Customer Verified Customer

Report | Print

Awesome! The crew, staff and management are top notch people. They work with and for you. Thank you all! The crew, staff and management are top notch people. They work with and for you. Thank you all! More

by bedo72 Verified Customer Verified Customer

Report | Print

I am always pleased with Matthew every time I come in. He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the s He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the service department itself I was very upset. I made an appt so I could hopefully be in and out and be able to have time to run other errands before having to pick up my kids. I got a basic oil change. This took 2.5 hours!!!! My car sat in the bay for the first hour before anyone even came to get it. The wait time when I came in was 1.5 hours which already seemed long, so they went way over. I definitely won’t be planning to come back for while if this is how long is expected for a basic service. More

by ASHLEYLACH27 Verified Customer Verified Customer

Report | Print

Always very helpful and thorough. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. More

by CORDIER53 Verified Customer Verified Customer

Report | Print