Alyssa Corbett

Professional service and great customer care. They did what they said they would do and the communication was great. They did what they said they would do and the communication was great. More

by JORDAN.MODIANO Verified Customer Verified Customer

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Marc worked very well with us on the purchase of our new vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Co vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Country that was a Chevrolet issue not, Mohawk Chevrolet. On another note, I was not happy with the Service Department at all!!! I won't get into the exact specifics of the problem but they need to work on the communication lines with the customer. One instance, I took the truck in to have a scratch repaired that happened in Mohawk's repair shop. I was asked about a loaner because they were having issues scheduling loaners at that time. I inquired how long the truck would be tied up and was told 2 days!! I told them we didn't need a loaner and could get by for 2 days without it. One week into the repair I had heard nothing from service. I left a message and received a call from Alyssa. The truck had not been completed and was still at the off-premise repair shop. I inquired about how much longer it would be and she stated she wasn't sure but would check and let me know. After several days of hearing nothing I called back and spoke to Alyssa again, she stated she would contact them now. Later that afternoon I received a call from a "Robert" who stated it wouldn't be done until at least Monday (3 weeks in). At the end, we purchased a new vehicle and never took possession of the High Country again. Definitely need to keep customers informed about their vehicles and respond as they say they will. More

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Always friendly and efficient . .love the coupons they send in the mail and the rewards app .love the coupons they send in the mail and the rewards app More

by HEZZYGIRL Verified Customer Verified Customer

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Brought my truck in for allignment. Allignment rack stopped functioning during service. Other techs were deep into a job on the other rack. Alyssa kept me advised and provided a loan Allignment rack stopped functioning during service. Other techs were deep into a job on the other rack. Alyssa kept me advised and provided a loaner so I could finish my day. She was also prepared for me to take the loaner home if needed and they would deliver my truck and retrieve the loaner. More

by J Michael Mancini Verified Customer Verified Customer

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They weren’t able to get everything done so I’ll have to go back but they’ve been great about keeping me informed of what’s going on. go back but they’ve been great about keeping me informed of what’s going on. More

by KENDRA.WEINSTEIN Verified Customer Verified Customer

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They have always been very polite to their customers and easy to work with. We may be going back looking at cars soon easy to work with. We may be going back looking at cars soon More

by lana324 Verified Customer Verified Customer

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The service department got me in and done quickly. Quality work done as well. Thank you! Quality work done as well. Thank you! More

by JB152265 Verified Customer Verified Customer

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Last minute issue with something in my tire. I did not have an appointment, but the team was able to get me right in and addressed the issue. Located the problem and quickly resolved it to get I did not have an appointment, but the team was able to get me right in and addressed the issue. Located the problem and quickly resolved it to get me back on my way. Mohawk is great about keeping you in the loop of what is needed to repair your vehicle. I already have two vehicles from Mohawk, and I do not foresee going anywhere else when I need another. Thank you everyone for the support. More

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Alyssa was sweet and very prompt. She told me everything that was happening and I felt comfortable with her! My car looked so nice after a car wash too! She told me everything that was happening and I felt comfortable with her! My car looked so nice after a car wash too! More

by VICJAIFAV Verified Customer Verified Customer

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Jay has been very helpful. Mohawk Chevrolet on the other hand has not. They got me a truck when I really needed one quickly. But when it comes to service, it is a fight to g Mohawk Chevrolet on the other hand has not. They got me a truck when I really needed one quickly. But when it comes to service, it is a fight to get things done. I was told once before by a service lady that something was not covered by the warranty that I purchased. When I brought in the warranty to show that the item was covered, I was told that I would that I would have to have someone else other than Mohawk do the work. 2 years later, Jay saw the issue and agreed with me that the issue was in fact covered and took care of the problem. Also, getting my service schedule has been challenging. When I call to schedule a service, I am told they have to check with the people who order and schedule the service and would have to call me back. This has happened several times, as recently as two weeks ago. I am still waiting for the call back. I normally do not do reviews, especially anything negative. I do not know how to make known the issues I have run into. Hopefully this review goes to the owner. More

by CMBROWN32 Verified Customer Verified Customer

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