Alvin Locke

I called every Hyundai in Chicago and Northwest Indiana to buy my new Palisade, This dealership was simply the best!!! Most dealers dont want to discuss leases over the phone, they also take hours and ofte to buy my new Palisade, This dealership was simply the best!!! Most dealers dont want to discuss leases over the phone, they also take hours and often days to get you prices, which are often filled with bogus fees. Not only was thier price great, their sales manager gave me the price in minutes. There was absolutely no pressure at any point, and the closing was the easiest and most stress free purchase experience of my life. Shout out to Zuvonte. The sales and management team were down to Earth, but professional. I actually had a small problem with my car, but the speed and ease with which it was handled, reminded me of the old school way business treated loyal customers. They never once delayed responsibility or sidestepped their duty in resolving the issue. This is the place to buy your next car!! Keep up the great job!!! America needs more dealerships like Napleton!! More

Report | Print

I have purchased my last 3 vehicles with this dealership and each experience has been a blessing. Alvin Locke the salesman at my latest purchase was superb. He is kind, understanding and a wonderful salesm and each experience has been a blessing. Alvin Locke the salesman at my latest purchase was superb. He is kind, understanding and a wonderful salesman, very helpful. If you are in the market for purchasing a new vehicle, I recommend you see Alvin Locke! Robert G Customer More

Report | Print

This place is the worst place to buy a vehicle! After you purchase a vehicle they have nothing to do with you. They lie and are very unprofessional . If you have a simple question they just pass yo After you purchase a vehicle they have nothing to do with you. They lie and are very unprofessional . If you have a simple question they just pass you off to an unprofessional voicemail that just runs off numbers and if you leave a message they don’t call you back. I would highly recommend not purchasing your vehicle from them. More

Report | Print

This car dealership is a joke. My jeep compass 2020 has been in the shop for a month. The transmission, engine, alternator, corveoir was damaged. This dealership sold my husband and I a lemon. This deale been in the shop for a month. The transmission, engine, alternator, corveoir was damaged. This dealership sold my husband and I a lemon. This dealership is unprofessional. The sales rep, the owner, the managers, the service department are horrible. They expect us to pay a car note. They expect you to be pleased with their services. They are being reported to Channel 7 and the Better business bureau. We will be consulting lawyers and channel 7. They have no remorse for selling us a lemon. WE deserve a brand new vehicle. This entire dealership is horrible. This is unacceptable. It will not be in your best interest to go to this dealership. We are paying parking fees, insurance taxes on a rental vehicle. We don't deserve this type of service at all. NO one has reached out to us. NO one has kept in touch with the service of the vehicle. We have been inconvienece. We are not receiving any help or support from the dealership. RJ, the manager or George, the salesman, have not helped me and they have not communicated effectively. More

Report | Print

new elantra Steve johnson was my salesman at Napleton Hyundai he was very professional at work hard for to get the car I wanted thank you Steve an Napleton Hyunda Steve johnson was my salesman at Napleton Hyundai he was very professional at work hard for to get the car I wanted thank you Steve an Napleton Hyundai More

Report | Print

Very good car buying experience! Overall experience was a very good one, especially being a woman and purchasing a car alone. didn't feel pressured to buy which is a big plus for me! Overall experience was a very good one, especially being a woman and purchasing a car alone. didn't feel pressured to buy which is a big plus for me! More

Report | Print

New work car My salesman Alvin Locke kept things quick simple and to the point. He even found the right color at another warehouse. Alvin is the bombdigity. My salesman Alvin Locke kept things quick simple and to the point. He even found the right color at another warehouse. Alvin is the bombdigity. More

Report | Print

hard work In the past I've had terrible experiences at car dealerships in reference to their honesty. Immediately entering napleton kia, I was greeted by Alvin In the past I've had terrible experiences at car dealerships in reference to their honesty. Immediately entering napleton kia, I was greeted by Alvin and I could tell that he was a strait-foward type of guy. He laid my options out on the table and he listened to me and worked with me to help me to get a car that I was happy with and best fit my financial situation. I had roadblocks with picking insurance and Alvin went above and beyond to help me where I feel most consultants would have cut ties. Without alvin, I would not be driving my brand new kia optima today. He speaks volumes for the dealership and I will refer everyone I can to find a new car with him. More

Report | Print