Alphonse Panlilio

I'm updating my review of Bell Audi AGAIN! It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the ca It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the car had been in a previous accident and shoddy repairs were made to the cars body. None of this was disclosed to me at the time of purchase. LET THAT BE A WARNING TO ALL PROSPECTIVE BUYERS. And if I wasn't in an accident I would have never found out! If you buy a car there you deserve what you get. It’s October 2023, and it’s been 3 months since I purchased my rs5 at Bell Audi. Recently the car was making strange noise while driving so I brought it to another dealership to diagnose only to find out that the shocks and struts are bad on the entire car, Something NOT covered under the certified pre owned warranty. I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. Not a big deal right? If you have $700.00 for a new key to be programmed for you car!! I called and emailed my salesman Ade and he replied TWO weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took TWO months to get the registration for the car. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. This car had no sticker. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews elsewhere, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! UPDATE: Its January 2024 and Below you will see the management replying to my review. What I want you to know is they replied 7 months after I posted the initial review. SEVEN MONTHS.. That is indicative of my experience with this dealership.Dear sir, your not fit to wash my car, never mind service it. More

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Great service done right and on time. A bit pricey but worth Audi parts used in repairs A bit pricey but worth Audi parts used in repairs More

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Shoutout to Alphonse at BELL Audi team - for always taking great care of my car! He always explains what needs to be done and are upfront about pricing. taking great care of my car! He always explains what needs to be done and are upfront about pricing. More

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Have been a loyal customer since 2000 and always very happy with the great customer service and care. I highly recommend Bell Audi happy with the great customer service and care. I highly recommend Bell Audi More

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Veronica is exceptional. Professional, knowledgeable, courteous service was promp and and and and and and Professional, knowledgeable, courteous service was promp and and and and and and More

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Charged for fuel on rental , when I had filled it up to previous gauge Not happy previous gauge Not happy More

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Todays service was great my car was picked up at my home by a polite young man who left a loaner car and after a service video to explain the issues with my car and cost the car was brought back to me clean by a polite young man who left a loaner car and after a service video to explain the issues with my car and cost the car was brought back to me clean and ready to go . It was a great to be able to not miss a beat with work and errands and have my car fixed perfectly with no effort on my part ,Thanks Bell Audi ! More

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Always had excellent service First time they did not preform well Have to bring car back Inconvenient preform well Have to bring car back Inconvenient More

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Our 10th year of bringing our Q5 in for service and it's always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 and we follow up with Alphonse on any additional service he recommends. Billing and pickup are flawless. We were offered a loaner but declined. Don't know what they did to stop the brakes from squeeking but we're grateful. My wife thinks the acceleration is better with the new plugs and injector additive. More

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Excellent service. The part was replaced in a timely manner, and I was kept updated during the process. The part was replaced in a timely manner, and I was kept updated during the process. More

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