Alonzo Harden

The staff and facility were great and our salesman, Chris Buck, was very helpful and effective. Buck, was very helpful and effective. More

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My daughter had her vehicle "repaired" by this dealer after hitting a deer. They kept her vehicle so long her insurance rental expired. When we presented to get her unfinished vehicle back, the work s after hitting a deer. They kept her vehicle so long her insurance rental expired. When we presented to get her unfinished vehicle back, the work still was not completed and this dealer would not relinquish the vehicle without my daughter signing the insurance form. Alonzo promised they would call as soon as the part arrived and would complete the repair at no additional charge. Of course, he never called. My daughters has called them 5 times since with no luck. It has been 1 year and they have not completed the promised repair. Very fraudulent and shady repair department. More

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In 2021 we used this place to repair our car when we hit a deer. Took 3 months to get it back as they wanted to say our part was sitting in the ocean on a barge due to the government (which I know there was a deer. Took 3 months to get it back as they wanted to say our part was sitting in the ocean on a barge due to the government (which I know there was a ton stuck out there) but after 3 months they finally found the part mismarked in a shop in Miami. But there were also some screw ups that didn't get fixed and when we brought it to them after this last accident just over a month now, they refuse to fix the repairs they screwed up with the deer damage. And handed us back a car on 2/23/23 that was so green (on a black car) you could hardly see the black and couldn't even check their work job it was so dirty. We have been fighting with them the whole time they had our car about fixing the issues from before that we think all this current problems are coming from that. They claimed they did a total inside and out detail on my car on Tuesday the 21st. There is no way in the world that the way it looks that it was done 2 days before. I live under a ton of trees and my car can sit for more than that and not get that bad. And due to a new paint job the car has to be washed by hand. My husband cannot do it as he's injured and now have to pay a ton of money to keep it washed and even check for the repair work. NEVER again will this sorry place get any work from us and I hope this will help others not to go there. I am going to use this same comment on any page I can about the place. I hate that I can't give it a lower rating than a 1 star to post this. It's not even a 1 star place. They had no care in the world about our issues. More

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My salesperson was Hector DelValle. Bought a auto from this dealership on May 23rd of this year, and could not of had a better sales experience than working with Hector. He is very eff Bought a auto from this dealership on May 23rd of this year, and could not of had a better sales experience than working with Hector. He is very efficient and very courteous, and mostly his knowledge of how to get things done are exceptional. If you need someone who cares about your concerns, please ask for Hector. I know I'll be back with family and friends and asking for his service. Thanks Hector DeValle! More

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Excellent service courteous and friendly. We Appreciate the effort they put into their customers and addressing issues immediately. We Appreciate the effort they put into their customers and addressing issues immediately. More

by roxsl1 Verified Customer Verified Customer

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This is my 4th vehicle I’ve purchased with Gainesville GMC. It’s because of the overall superb service, that I keep returning! Thank you! GMC. It’s because of the overall superb service, that I keep returning! Thank you! More

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AMAZING customer service! Alonzo is top notch when it comes to customer service! He has extensive knowledge about the process and was very patient with all our questions. He ca Alonzo is top notch when it comes to customer service! He has extensive knowledge about the process and was very patient with all our questions. He called when he told us he would and the car looked great! More

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So Impressed = Kyle Provided Amazing Service at Body Shop Highly Recommend!!! Concierge type service from Kyle Holsombach of Gainesville Buick Body Shop. My 89 years old mother had her vehicle rear ended. Highly Recommend!!! Concierge type service from Kyle Holsombach of Gainesville Buick Body Shop. My 89 years old mother had her vehicle rear ended. We took her car into Gainesville Buick Body Shop, which handles many different Brands & Models of cars, including VW. From the moment my mother walked in, she was warmly greeted, to Kyle and his team taking the time to walk my mom through their inspection of the vehicle, the importance of the photos, plus explaining the entire process in step by step detail. Our insurance adjuster was familiar with the Gainesville Buick Body shop, and was more than pleased to work with them. We were updated at every step, including when additional hidden damage behind the bumper was found. Best was that this location has Rental Vehicles available on site, which meant we did not have to Uber/Lyft to an off site location. When we picked up the car, Kyle did a walk through of the paperwork and car to point out the quality of the work. Will recommend Buick Body shop to any one of our friends or family that needs auto body repair. Great Experience!!!! Thank you! More

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Collision Center top notch! Our vehicle has been rear ended twice in the last 6 months. Both times, our car was repaired by the collision center. Teresa, the manager and Alonzo Our vehicle has been rear ended twice in the last 6 months. Both times, our car was repaired by the collision center. Teresa, the manager and Alonzo were very helpful, knowledgeable, and professional! The service was top notch They really did an outstanding job on the repair work. Both Teresa and Alonzo made sure everything was taken care of and completed to our satisfaction. We will continue to use your collision center for all of our repair needs and highly recommend them! Vehicle looks fantastic! More

by MOJAC09 Verified Customer Verified Customer

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Prompt and Dependable Service Kyle was helpful over the phone, via e-mail, and in person. My car was repaired in the designated allotted time frame and looked great upon completion Kyle was helpful over the phone, via e-mail, and in person. My car was repaired in the designated allotted time frame and looked great upon completion. More

by Danielle G. Verified Customer Verified Customer

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