Alon Rapoport
Alon Rapoport at Lexus of Pembroke Pines
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Alon Rapoport

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.5
86 Reviews

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4.5

86 Reviews

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86 Reviews of Alon Rapoport

April 07, 2025

Dealership Rating
Employee Rating

DO NOT DEAL WITH BORIS THE SCAM FINANCE MANAGER Please do not do business here take it elsewhere , ANY OTHER LEXUS DEALER WILL DO , DO NOT TRUST THESE PEOPLE WITH YOUR MONEY More

by Gabe2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Boris Argudin

March 17, 2025

Dealership Rating
Employee Rating

Alon & Dayton were a pleasure to work with! Made the entire experience easy and flawless. Thank you again! More

by JENNAKOCHEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dayron

Mar 17, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Alon and Dayton made your experience at Lexus of Pembroke Pines easy and flawless! Thank you for sharing this positive feedback with us.

February 23, 2025

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They played a lot of games ,told me the had inventory that the didn't just to get me threw the door. My experience was not a good one. I definitely didn't feel like my business was appreciated. More

by DARIUSMELTON19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jorge Acosta

Feb 25, 2025

Lexus of Pembroke Pines responded

Darius, I'm sorry to hear about your experience and any miscommunication regarding our inventory. We strive for transparency and value each customer's business, so it's disappointing to know we fell short here. Please feel free to reach out if you'd like us to address this further or have any other concerns. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

February 20, 2025

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Alon is amazing, he helped us to get the car we were looking for. I definitely recommend Lexus dealership at Pembroke Pines. More

by YMIGUELES26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Alon provided amazing assistance in finding your car at Lexus of Pembroke Pines! Thank you for recommending us, and we hope you enjoy every mile in your new vehicle!

February 19, 2025

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Employee Rating

The dealership was nice. I had no issues. Would recommend. Alon and the lady from finance were great. More

by Dylanfulop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2025

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! We're glad to hear Alon and our finance team made your experience a positive one. We appreciate your feedback!

February 14, 2025

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Employee Rating

Alon very very good guy he explained us everything and help us to purchase our car. Thanks Ellen again thank you for your attention. More

by meg.50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Alon provided excellent service and helped with your car purchase at Lexus of Pembroke Pines, Meg. Thank you for sharing your experience, and enjoy the new ride!

February 11, 2025

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Employee Rating

Preowned vehicle prep was excellent . However, the vehicle's second key was held hostage until a $500 ransom above the agreed to price was paid. While we did negotiate this down to $250, More

by herbf.rest
Purchase Time
Recommend Dealer
No

January 27, 2025

Dealership Rating
Employee Rating

Thanks for your knowledge and patience, Alon! You made my car shopping experience an enjoyable one More

by Hector Sevilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Pastukhov

Jan 27, 2025

Lexus of Pembroke Pines responded

Hector, thank you for sharing this praise for Alon! We're glad your Lexus of Pembroke Pines experience was a smooth one.

January 03, 2025

Dealership Rating
Employee Rating

Isaiah did the delivery of my car. He was knowledgeable and very helpful and set everything up for me. Quick and easy More

by TRAFFICMOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michele Alter , Isaiah and Vivian in finance

Jan 03, 2025

Lexus of Pembroke Pines responded

It's fantastic to hear that Isaiah made your car delivery experience quick and easy at Lexus of Pembroke Pines! We're glad he could assist you with everything. Enjoy your new ride!

January 02, 2025

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Employee Rating

I recently had an extremely disappointing experience with Lexus of Pembroke Pines regarding my lease buyout process. As a loyal Lexus customer who has always appreciated the brand's integrity and transp More

by CQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fanny Alfaro

Jan 03, 2025

Lexus of Pembroke Pines responded

I'm truly sorry to hear about your disappointing experience with the lease buyout process. It sounds like there were several miscommunications and misunderstandings that shouldn't have happened, especially regarding fees and options available to you. We appreciate your feedback as it helps us improve our services, and I hope we can address these concerns promptly for you. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out directly. - Lynn Gonzales - Customer Relations Manager - 954-381-7993

Jan 07, 2025

CQ responded

Dear Lexus of Pembroke Pines, Thank you for your response and acknowledgment of the issues I experienced during the lease buyout process. While I appreciate the apology, I would prefer a concrete resolution to address the financial and procedural shortcomings I encountered. To resolve this matter fairly, I respectfully request one of the following: 1. Removal of all the unauthorized add-on fees which were two unauthorized fees (windshield protection and perma coating) from my loan, as these charges were neither disclosed nor approved during the process, only one was removed when I finally received a call back from your dealership. 2. Preferably, a cancellation of the buyout to allow me to extend my lease for six months. This would give me the time I need to properly evaluate my options and make an informed decision—an option I should have been presented with initially. I look forward to your assistance in correcting this situation and hope we can reach a resolution promptly. Please let me know if you require any additional information from me. Sincerely, Camila Quiroz Soto

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